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INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_PER_PA_LOCATION
Updated on
Sat Apr 13 05:19:18 UTC 2024
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Updated on
Sat Apr 13 05:19:18 UTC 2024
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Prisma Access
Prisma Access Incidents and Alerts Reference Guide
ADEM Incidents
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_PER_PA_LOCATION
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INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_PER_PA_LOCATION
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Prisma Access China
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3.2 Preferred and Innovation
3.1 Preferred and Innovation
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INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_PER_PA_LOCATION
Learn about the INC_RN_APP_EXPERIENCE_DEGRADED_PERFORMANCE_PER_PA_LOCATION incident.
Synopsis
<Application-name> has a degraded performance for users connecting through <
Prisma Access
Location>.
Incident CodeāINC_RN_APP_EXPERIENCE_DEGRADED_PERFORMANCE_PER_PA_LOCATION
Required License
Autonomous DEM
Details
Severity
High
Related object
Remote networks
Raise condition
<Application-name> Application experience score is below 45 for 10 minutes.
Clear condition
<Application-name> Application experience score is above 45 for 15 minutes.
Remediation
If only the <Application-name> is experiencing performance issues, contact the <Application-name> vendor to monitor for any ongoing issues.
Check for degradation related to user
experience scores
for this application.
Check the following documentation to help refine your investigation:
First Look at Autonomous DEM Dashboards
Prisma Access Locations Dashboard
Prisma Access Locations - Map View
If multiple applications are experiencing issues at this
Prisma Access
location, file a ticket with
Palo Alto Networks Customer Support Portal
.
Review the
SASE status page
for any ongoing issues or events related to this
Prisma Access
location.
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INC_RN_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS
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