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    INC_RN_APP_EXPERIENCE_UNREACHABLE_ ONE_PA_LOCATION
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    INC_RN_APP_EXPERIENCE_UNREACHABLE_ ONE_PA_LOCATION

    Table of Contents

    INC_RN_APP_EXPERIENCE_UNREACHABLE_ ONE_PA_LOCATION

    Learn about the INC_RN_APP_EXPERIENCE_UNREACHABLE_ONE_PA_LOCATION incident.

    Synopsis

    <Application-name> is unreachable for users connecting through <
    Prisma Access
     Location>.
    Incident Codeā€”INC_RN_APP_EXPERIENCE_UNREACHABLE_ONE_PA_LOCATION

    Required License

    Autonomous DEM

    Details
    Severity
    High
    Related object
    Remote networks
    Raise condition
    <Application-name> Application experience score is below 0 for 10 minutes.
    Clear condition
    <Application-name> Application experience score is above 0 for 15 minutes.

    Remediation

    1. Check with the <Application-name> vendor for any ongoing issues.
    2. Check for degradation related to user experience scores for this application.
    3. Refer to the following documentation for information to help refine your investigation:
    4. If multiple applications are experiencing issues at this
      Prisma Access
       location, file a ticket with Palo Alto Networks Customer Support Portal.
    5. Review the SASE status page for any ongoing issues or events related to this
      Prisma Access
       location.

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