Monitor Network Services
Table of Contents
Monitor Network Services
View the performance of common network services that affect your user experience for
accessing applications in
Prisma Access
Insights
.You can view the performance of common network services that affect your user experience for
accessing applications in filters.
Prisma Access
Insights
. Network services include reporting the
number of GlobalProtect Authentication successes and failures as a measure of mobile
users being able to connect to Prisma Access
. You can filter data on this page using
the Time Range
and Prisma Access
Location
Summary of Authentication Success and Failures
GlobalProtect authentication on the
Network Services
dashboard
represents how many mobile users at a given time are trying to authenticate
to a GlobalProtect portal, which then sends the mobile users’ credentials
for verification to an on-premise AD server, resulting in an authentication
success or failure. If you see a large number of authentication
failures, you can correlate the failures with a network event that
indicates a problem with a certain location or an on-premise authentication
server that was down. The data in these charts provide troubleshooting insights for network administrators who are
tasked with resolving network issues. You can view the count of authentication
success or failure trends for mobile users at GlobalProtect portals and gateways,
use this data to learn about the patterns of authentication successes or failures
over time, and establish count ranges that can be regarded as normal or anomalous in
your
Prisma Access
deployment. For example, anomalous counts could indicate
existing users’ inability to connect to Prisma Access
because to availability
issues with GlobalProtect portals or slow authentication servers. Or, anomalous
counts might represent large numbers of users onboarded to the customer’s network
all at once. View Your GlobalProtect Authentication Success Counts
You can view specifics about authentication success counts for GlobalProtect for different
locations. Hover your cursor over any point in the graph to see details about
the user counts for successful authentications at different
Prisma Access
location sites shown, such as US East and Canada East, at a particular time.
View Your GlobalProtect Authentication Failure Counts
You can view specifics about authentication failure counts for GlobalProtect for different
locations. Hover your cursor over any point in the graph to see details about
the user counts for failed authentications at different
Prisma Access
location sites shown, such as US East and Canada East, at a particular time.