SaaS Security
Begin Scanning a ServiceNow App
Table of Contents
Begin Scanning a ServiceNow App
Learn how to add a ServiceNow app so that Data Security can protect your assets against data exfiltration and malware
propagation.
| Where Can I Use This? | What Do I Need? |
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Or any of the following licenses that include the Data Security license:
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To connect ServiceNow to Data Security
and begin scanning files and folders, you need to:
- Ensure that you have a ServiceNow account which has sufficient privileges.
- Grant Data Security access to ServiceNow.
- Add the ServiceNow app to Data Security, providing Data Security information about your ServiceNow.
Support for automated remediation capabilities varies by SaaS application.
- Add ServiceNow App
- Customize ServiceNow App
- Identify Risks
- Tables Scanned by DLP
Add ServiceNow App
- (Recommended) Add your ServiceNow app domain as an internal domain.
- Register Data Security in the ServiceNow management console.
- Log in to the ServiceNow management console as admin.
- Select .
- Select .
- Enter a unique Name for Data Security.
- If you're using the Istanbul and later releases, enter a Redirect URI or URL. The redirect you enter depends on the Data Security location:For North America, use:
https://app.aperture.paloaltonetworks.com/auth/servicenow/callback
For Europe, use:https://app.aperture-eu.paloaltonetworks.com/auth/servicenow/callback
For Asia-Pacific, use:https://app.aperture-apac.paloaltonetworks.com/auth/servicenow/callback
For India, use:https://app.in1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback
For Japan, use:https://app.jp1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback
For UK, use:https://app.uk2.prisma-saas.paloaltonetworks.com/auth/servicenow/callback
For Australia, use:https://app.au1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback
- Submit your changes.
- To add the ServiceNow app to Data Security, log in to Strata Cloud Manager and select .
- Log in to the ServiceNow app.
- For Istanbul and later releases, enter the ServiceNow URL (for example, https://acmecorp.service-now.com/), Client ID, and Client Secret.
- For earlier releases (Fuji, Geneva, or Helsinki) enter the ServiceNow URL (for example, https://acmecorp.service-now.com/), Client ID, and Client Secret. Also, enter the Username and Password for your ServiceNow account.
You can copy the client ID and client secret from the page in the ServiceNow management console. - Click OK.
- Next step: Proceed toCustomize ServiceNow App.
Customize ServiceNow App
Customizations include modifying your ServiceNow app name.
- (Optional) Give a descriptive name to this app instance.
- Select Settings and select the ServiceNow n instance listed.
- Enter a descriptive Name to differentiate this instance of ServiceNow from other instances.
- (Recommended) Enter an Admin UserName (for example, admin@servicenow.com).As a best practice, create a separate administrator account and use that email address for Data Security. If you opt to use an existing admin account instead of a new account, the administrator activities are not tracked on Data Security. Creating a separate account enables you to monitor events generated by ServiceNow administrators on .
- Click Done to save your changes.
- Next step: Proceed toIdentify Risks.
Identify Risks
When you add a new cloud app, then enable scanning,
Data Security automatically scans the cloud app against the
default data patterns and displays the match occurrences. You can
take action now to improve your scan results and identify risks.
- Start scanning the new ServiceNow app for risks.
- Monitor the scan results.During the discovery phase, as Data Security scans files and matches them against enabled policy rules, verify that your default policy rules are effective. If the results don’t capture all risks or you see false positives, proceed to next step to improve your results.
- (Optional) Modify match criteria for existing policy rules.
- (Optional) Add new policy rules.Consider the business use of your cloud app, then identify risks unique to your enterprise. As necessary, add new:
- (Optional) Configure or edit a data pattern.You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
Tables Scanned by DLP
The DLP service scans the following database tables on ServiceNow. To enforce best practice, the
SaaS Security web interface does not allow you to add or remove database tables from
scans: SaaS administrators need to consult with the database administrator before
adding or removing tables from scans. After consulting with your database
administrator, contact Palo Alto Networks Customer Support to
manually add or remove a table.
If ServiceNow does not expose a given database table, the DLP service can't scan it.
change_phase change_request change_request_imac change_task cmdb incident incident_task kb_knowledge kb_submission problem problem_task release_phase release_task task ticket | sc_req_item sc_request sc_task sn_hr_core_beneficiary sn_hr_core_benefit sn_hr_core_benefit_provider sn_hr_core_benefit_type sn_hr_core_bonus sn_hr_core_case sn_hr_core_case_operations sn_hr_core_case_payroll sn_hr_core_case_relations sn_hr_core_case_talent_management sn_hr_core_case_total_rewards sn_hr_core_case_workforce_admin | sn_hr_core_direct_deposit sn_hr_core_op_report sn_hr_core_op_report_frequency sn_hr_core_op_report_type sn_hr_core_op_system sn_hr_core_op_system_to_report_type sn_hr_core_profile_bank_account sn_hr_core_retirement_benefit sn_hr_core_task sn_hr_core_tuition_reimbursement sn_si_incident sn_si_request sn_si_task sysapproval_group |