SaaS Security
Reauthenticate to a Cloud App
Table of Contents
Reauthenticate to a Cloud App
Learn how to reauthenticate.
When you connect Data Security to one
of your sanctioned SaaS applications, you must provide login credentials
that enable the service to establish a secure connection with the
cloud app. Data Security and the app maintain this secure connection
(in most cases using token-based authentication). In some cases,
you might need to reauthenticate to a cloud app when:
- Network—There is a network connectivity issue between the two services.
- Password—You changed the password associated with the
login account.Chrome caches credentials. Use an Incognito window to reauthenticate to avoid applying those cached credentials.
- Account—The administrator associated with the login account changed credentials to those associated with a different administrator.
- Permissions—You unintentionally revoked access permissions you formerly granted Data Security or the required permissions changed.
- Token expiration—Your SaaS app exceeded its RTL (Refresh Token Lifespan), which varies by SaaS application. 100 days is a common RTL. RTL is not configurable.
If you encounter authentication
errors when you retrieve a token for Data Security, see Authentication Errors.
Reauthentication is not applicable for the following SaaS
apps:
- Google Drive
- Gmail
- Log in to Strata Cloud Manager.Select .
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Follow the same process to log in to the app that you did when you first added the app. See the specific app section in Onboard Sanctioned SaaS Apps to Data Security for details on what privileges are required for each app and for specific steps to successfully authenticate.To begin scanning the app after you successfully reauthenticate, select .
