: Begin Scanning a Zendesk App
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Begin Scanning a Zendesk App

Table of Contents

Begin Scanning a Zendesk App

Authorize
Data Security
to connect to Zendesk to scan all content shared within the app.
You can connect a Zendesk to
Data Security
to scan for file and attachments on Zendesk Support (aka Zendesk Suite) to ensure your company’s proprietary information is secure.
To connect Zendesk to
Data Security
and begin scanning assets, you need to:
Support for automated remediation capabilities varies by SaaS application.

Add Zendesk App

In order for
Data Security
to scan assets, you must consent to specific permissions during adding the Zendesk app.
  1. To add the Zendesk app, go to
    Data Security
    Applications
    Add Application
    Zendesk
    .
  2. Click
    Connect to Zendesk Account
    .
  3. Specify your subdomain, then
    Add to Zendesk
    .
    If you receive an error, resolve the issue.
  4. Sign in
    with a Zendesk account that has Administrator privileges for your Zendesk product.
  5. Allow
    Data Security
    access to scan your organization’s assets.

Customize Zendesk App

After you add the Zendesk app, customize the app to make use of capabilities that are unique to this app or that differentiate this app instance from others.
  1. (
    Optional
    ) Give a descriptive name to this app instance.
    1. Select the Zendesk n link on the Cloud Apps list.
    2. Enter a descriptive
      Name
      to differentiate this instance of Zendesk from other instances.
    3. Click
      Done
      to save your changes.
  2. Next step
    : Proceed to Identify Risks.

Identify Risks

When you add a new cloud app, then enable scanning,
Data Security
automatically scans the cloud app against the default data patterns and displays the match occurrences. You can take action now to improve your scan results and identify risks.
  1. To start scanning the new Zendesk app for incidents, go to
    Data Security
    Applications
    Zendesk
    Enable Scanning
    .
  2. During the discovery phase, as
    Data Security
    scans files and matches them against enabled policy rules:
    • Verify that
      Data Security
      displays assets.
    • Verify that your default policy rules are effective. If the results don’t capture all the risks or you see false positives, proceed to next step to improve your results.
  3. (
    Optional
    ) Modify match criteria for existing policy rules.
  4. (
    Optional
    ) Add new policy rules.
    Consider the business use of your cloud app, then identify risks unique to your enterprise. As necessary, add new:
  5. (
    Optional
    ) Configure or edit a data pattern.
    You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
  6. Next step
    : Proceed to Fix Zendesk Onboarding Issues, if necessary.

Fix Zendesk Onboarding Issues

The most common issues related to onboarding a Zendesk app are as follows:
Symptom
Explanation
Solution
A browser error displays after I specify my subdomain and attempt to
Add to Zendesk
.
This occurs when you specify the domain (
zendesk.com
). The domain is already known, and so you don't need to specify it.
Remove the domain. Specify the subdomain only.

FAQs for Zendesk

The most common questions related to onboarding a Zendesk app are as follows:
Question
Answer
Why do I see
Data Security
triggers and webhooks in my Zendesk Admin Center?
Due to Zendesk framework,
Data Security
uses triggers and webhooks to integrate with Zendesk, and after onboarding, these display in your Admin Center alongside your internal triggers and webhooks. When you offboard the app,
Data Security
automatically deletes these triggers and webhooks. If you deactivate or delete the
Data Security
triggers and webhooks prematurely, your Zendesk integration on
Data Security
won't work as expected.

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