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SaaS Security

Begin Scanning a Zendesk App

Table of Contents

Authorize Data Security to connect to Zendesk to scan all content shared within the app.

Where Can I Use This?	What Do I Need?
Strata Cloud Manager	Data Security license Or any of the following licenses that include the Data Security license: CASB-X CASB-PA

You can connect a Zendesk to Data Security to scan for file and attachments on Zendesk Support (aka Zendesk Suite) to ensure your company’s proprietary information is secure.

To connect Zendesk to Data Security and begin scanning assets, you need to:

Supported Content
Add Zendesk App
Customize Zendesk App
Identify Risks
Fix Zendesk Onboarding Issues
FAQs for Zendesk

Support for automated remediation capabilities varies by SaaS application.

Supported Content

The following table lists the supported content for the Zendesk app.

Support For	Details
Scan Content	Files, Attachments
Backward Scan	No
Forward Scan	Yes Scans for new assets only—not deleted assets and content updates on assets.
Selective Scan	N/A
Exposure	Internal, Public
Auto-Remediation Actions	User Quarantine—No Admin Quarantine—No Change Sharing—No Notify File Owner—No Notify Via Bot—Yes
Post-Remediation Actions (Actions after Admin Quarantine):	No
User Activities	Activity Monitoring—No Activity Alerting—No Folder Monitoring—No
Snippet Support	Yes
Known License/Version restrictions	Supported Versions Free Team Professional Enterprise
Caveats/Notes	None

Add Zendesk App

In order for Data Security to scan assets, you must consent to specific permissions during adding the Zendesk app.

To add the Zendesk app, log in to Strata Cloud Manager and select Data SecurityApplicationsAdd ApplicationZendesk .
Click Connect to Zendesk Account.
Specify your subdomain, then Add to Zendesk.

If you receive an error,
resolve the issue
.
Sign in with a Zendesk account that has Administrator privileges for your Zendesk product.
Allow Data Security access to scan your organization’s assets.

Customize Zendesk App

After you add the Zendesk app, customize the app to make use of capabilities that are unique to this app or that differentiate this app instance from others.

(Optional) Give a descriptive name to this app instance.
1. Select the Zendesk n link on the Cloud Apps list.
2. Enter a descriptive Name to differentiate this instance of Zendesk from other instances.
3. Click Done to save your changes.
Next step: Proceed to
Identify Risks
.

Identify Risks

When you add a new cloud app, then enable scanning, Data Security automatically scans the cloud app against the default data patterns and displays the match occurrences. You can take action now to improve your scan results and identify risks.

To start scanning the new Zendesk app for risks, select Data SecurityApplicationsZendeskView Settings...Start Scanning.
Monitor the scan results.
During the discovery phase, as Data Security scans files and matches them against enabled policy rules:
- Verify that Data Security displays assets.
- Verify that your default policy rules are effective. If the results don’t capture all the risks or you see false positives, proceed to next step to improve your results.
(Optional) Modify match criteria for existing policy rules.
(Optional) Add new policy rules.
Consider the business use of your cloud app, then identify risks unique to your enterprise. As necessary, add new:
- asset rules
(Optional) Configure or edit a data pattern.
You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
Next step: Proceed to
Fix Zendesk Onboarding Issues
, if necessary.

Fix Zendesk Onboarding Issues

The most common issues related to onboarding a Zendesk app are as follows:

Symptom	Explanation	Solution
A browser error displays after I specify my subdomain and attempt to Add to Zendesk.	This occurs when you specify the domain (zendesk.com). The domain is already known, and so you don't need to specify it.	Remove the domain. Specify the subdomain only.

FAQs for Zendesk

The most common questions related to onboarding a Zendesk app are as follows:

Question	Answer
Why do I see Data Security triggers and webhooks in my Zendesk Admin Center?	Due to Zendesk framework, Data Security uses triggers and webhooks to integrate with Zendesk, and after onboarding, these display in your Admin Center alongside your internal triggers and webhooks. When you offboard the app, Data Security automatically deletes these triggers and webhooks. If you deactivate or delete the Data Security triggers and webhooks prematurely, your Zendesk integration on Data Security won't work as expected.

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