Configure SSPM to Create Tickets in an Issue Tracking System
Focus
Focus
SaaS Security

Configure SSPM to Create Tickets in an Issue Tracking System

Table of Contents

Configure SSPM to Create Tickets in an Issue Tracking System

To create an view tickets in an issue tracking system, you must fist link SSPM to the Jira or ServiceNow issue tracking system.
Where Can I Use This?What Do I Need?
  • NGFW (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Strata Cloud Manager)
  • SaaS Security Posture Management license
Or any of the following licenses that include the Data Security license:
  • CASB-X
  • CASB-PA
If you are using the Jira or ServiceNow issue tracking system to manage your team's tasks, you can configure SaaS Security Posture Management (SSPM) to create tickets directly from SSPM. To configure SSPM for ticket creation, you link SSPM to a Jira or ServiceNow instance. Be aware that SSPM does not automatically create tickets. Instead, you must explicitly create a ticket from within SSPM.