Focus

Strata Cloud Manager

Incident Categories and Subcategories

Table of Contents

Incident Setting Resolution

NGFW Health and Software Management

Incident Categories and Subcategories

Learn about the categories and subcategories of the incident framework in Strata Cloud Manager.

Where Can I Use This?	What Do I Need?
NGFW, including those funded by Software NGFW Credits Prisma Access	One of the following licenses: AIOps for NGFW Free (use the AIOps for NGFW Free app) or AIOps for NGFW Premium license (use the Strata Cloud Manager app) Prisma Access Strata Cloud Manager Essentials Strata Cloud Manager Pro

Here are the categories and subcategories for incidents in Strata Cloud Manager.

Categories	Subcategories
Device	High Availability System Resources Hardware Management Vulnerability EOL/EOS
Network & Traffic	Interface Site/Tunnel Routing Performance
Security Services	Data Loss Protection SaaS Security Threat Prevention URL Filtering WildFire DNS Security IoT Security AI-Runtime Security Remoter Browser Isolation Private App Security Privileged Remote Access
Network Services	Logging DNS Authentication User-ID NTP DHCP Prisma Access Infrastructure Cloud Identity Engine Cloud NGFW Strata Cloud Manager ADEM Infrastructure
Digital Experience (ADEM)	Endpoint Device WiFi LAN Internet Application
Configuration	Shadows Cleanup/hygiene Security Best Practice & Compliance Network Best Practice & Compliance Infrastructure Best Practice & Compliance Licenses Certificates
Endpoint	GlobalProtect Client Prisma Agent Endpoint Manager Explicit Proxy Prisma Browser

Incident Setting Resolution

NGFW Health and Software Management