Integrate Jira Cloud with Device Security to streamline alert and incident management across your organization. Through the integration, you can create Jira tickets for security alerts and vulnerabilities detected in Device Security. After investigating and resolving with Jira, you can sync Jira ticket statuses with Device Security to resolve incidents. This addresses the gap between Device Security monitoring and project management workflows, enabling you to track, assign, and resolve security incidents through your existing Jira Cloud infrastructure and have the status reflected in Device Security.

For security alerts or vulnerabilities that Device Security discovers in your network, you can configure which Jira projects to send these incidents to, and what type of ticket you want created within the projects. When configuring the integration, define which alerts and vulnerabilities result in Jira tickets, based on criteria such as alert and vulnerability severities. You can choose whether to create Jira tickets for all incidents that match the defined criteria, or to manually create Jira tickets from Device Security for individual incidents.

The integration supports a synchronized resolution workflow and centralized incident tracking between security, operations, and development teams. When a security analyst discovers an incident in Device Security, they can convert it into a Jira ticket for project management tracking. After the development or security team resolves the ticket in Jira, the integration updates the status of the corresponding alert or vulnerability in Device Security. This synchronization reduces the manual effort needed to keep security dashboards current and helps maintain an accurate view of your network risks.

Integrating with Jira Cloud requires either a full-featured Cortex XSOAR™ server or the activation of a Device Security free cohosted Cortex XSOAR instance.