Troubleshoot NGFW Connectivity and Policy Enforcement Anomalies
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Troubleshoot NGFW Connectivity and Policy Enforcement Anomalies

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Troubleshoot NGFW Connectivity and Policy Enforcement Anomalies

Troubleshoot issues on your NGFWs.
Where Can I Use This?
What Do I Need?
  • NGFW (Cloud Managed)
  • NGFW (PAN-OS or Panorama Managed)
  • VM-Series, funded with Software NGFW Credits
  • AIOps for NGFW Premium license (use the Strata Cloud Manager app)
    is required for Cloud Management for NGFWs
  • Cortex Data Lake license is required for logging
  • If you have a Prisma Access license, you can use
    Folder Management
    to view your predefined folders and enable Web Security for a folder
Troubleshoot your NGFWs from Strata Cloud Manager without having to move between various firewall interfaces. If you experience connectivity issues after deploying and configuring your NGFWs, you can get an aggregate view of your routing and tunnel states, and drill down to specifics to find anomalies and problematic configurations.
Troubleshoot your identity-based policy rules and dynamically defined endpoints. You can check the status of specific NGFWs and expose possible mismatches between how you expect a policy to work and its actual enforcement behavior.
Troubleshooting
lets you drill down on issue that might arise within these networking and identity features–track down and resolve connectivity issues or policy enforcement anomalies:
Network Troubleshooting
Identity and Policy Troubleshooting
Go to the feature you want to troubleshoot and select the
Troubleshooting
button to get started.
View and sort troubleshooting jobs you've run by Status, Action, Search Target, and Timestamp.
Feature
Feature Location
Available Actions
Action Scope
Job Output Organized By:
DNS Proxy (Network)
Manage Configuration
NGFW and Prisma Access
Device Settings
DNS Proxy
  • Show DNS Proxy Cache
  • Search the DNS Proxy Cache
Firewalls you specify
  • Domain Name
  • IP Address
  • Type–IPv4 Address Record (A), IPv6 Address Record (AAAA), Canonical Name Record (CNAME), Mail Exchange Record (MX), and Pointer to a canonical name (PTR)
  • Class: Internet (IN TCP/IP), Chaos (CH), and Hesiod (HS)
  • Time-to-live (TTL) in seconds
  • Hits–Number of times the record was requested since the last reboot
NAT (Network)
Manage Configuration
NGFW and Prisma Access
Network Policies
NAT
Show the NAT Rule IP Pool
Firewalls you specify
  • Rule
  • Type
  • Used
  • Available
  • Memory Size Ratio
User Groups (Identity)
Manage Configuration
NGFW and Prisma Access
Identity Services
Cloud Identity Engine
  • Show User Group
  • Search User Group
Firewalls you specify
  • Username
  • Group
Manage Configuration
NGFW and Prisma Access
Objects
Address
Address Groups
  • Show All Dynamic Address Groups
  • Search for a Dynamic Address Group (Chosen from a list)
Firewalls you specify
  • Name
  • Filter
  • Members
Manage Configuration
NGFW and Prisma Access
Objects
Dynamic User Groups
  • Search by Dynamic User Group
  • Search by Username
Firewalls you specify
  • Members (Username) and / or Dynamic User Group
User ID (Identity)
Manage Configuration
NGFW and Prisma Access
Identity Services
Identity Redistribution
  • Show All User IP Mapping
  • Search For User IP Mapping
Firewalls you specify
  • IP
  • User
  • From
  • Idle Timeout
  • Max Timeout

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