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    Install the Prisma Access Agent
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    Prisma Access

    Install the Prisma Access Agent

    Table of Contents

    Install the
    Prisma Access Agent

    Learn how to manually install the
    Prisma Access Agent
     on your device.
    Where Can I Use This?
    What Do I Need?
    • Prisma Access Agent
    • macOS 12 or later desktop devices or Windows 10 version 2024 or later or Windows 11 desktop devices with admin privileges
    • Internet access
    If your administrator did not push the
    Prisma Access Agent
     to your device, you can manually install the
    Prisma Access Agent
     on your macOS or Windows device.
    The
    Prisma Access Agent
     and GlobalProtect app can coexist on the same device, but only one of them can connect to
    Prisma Access
    . If the GlobalProtect app is also installed and enabled on your device, the
    Prisma Access Agent
     installation will automatically disable the GlobalProtect app. To use the GlobalProtect app after installing the
    Prisma Access Agent
    , you will need to switch to the GlobalProtect app.

    Install the
    Prisma Access Agent
     (macOS)

    Learn how to manually install the Prisma Access Agent on your macOS device.
    To manually install the Prisma Access Agent on your macOS device:
    1. Obtain the Prisma Access Agent package that your administrator provided to you. The package name is in the following format:
      PrismaAccessAgentInstaller_
      <version>
      .pkg
    2. In your Downloads folder (or wherever you placed the installation package), open the installation package and follow the prompts to install the Prisma Access Agent.
      1. From the installer, click
        Continue.
      2. Select the folder for the installation of the Prisma Access Agent and click
        Continue
        .
      3. Review the information in the Installation Type page and click
        Install
        .
      4. When prompted, enter your
        User Name
         and
        Password
        , and then click
        Install Software
         to begin the installation.
        Alternatively, you can use Touch ID (if it's enabled) to complete this step.
      5. When prompted to allow the installer to access files in the folder where you downloaded the installation package, click
        OK
        .
      6. By default, macOS blocks the Prisma Access Agent system extensions. The system or network extensions appear if your administrator configured the Prisma Access Agent with traffic forwarding rules for:
        • Split tunneling—Directs network traffic through or outside of the Prisma Access connection.
        • Split DNS—Directs DNS queries for applications and resources through Prisma Access or outside of Prisma Access in addition to network traffic.
        For the Prisma Access Agent to work, you need to enable the system extensions:
        1. Click
          Open System Settings
          .
        2. In the Privacy & Security window, click
          Details
           for
          Some system software requires your attention before it can be used.
        3. Enable both
          PASrv.app
           apps and click
          OK
          .
      7. If your administrator enabled the feature to enforce Prisma Access connections for network access, you will be prompted to add a configuration to filter network content. To proceed, click
        Allow
        .
        When you do this, your network connections will be filtered and monitored for security purposes.
      8. When the installation is complete,
        Close
         the installer.
      9. If your administrator configured the agent to install the Autonomous DEM agent along with the Prisma Access Agent, click
        OK
         so that you won't be prompted again.
      10. Click the Prisma Access Agent Notifications pop-up to open the Notifications preferences window.
    3. If prompted, enable Prisma Access Agent notifications.
      When the Prisma Access Agent notifications pop-up appears on your desktop, move your cursor over the pop-up and select
      Options
      Allow
      .
    4. For the Prisma Access Agent to access data in the Safari browser, you must grant full disk access to the Security Extension and the Prisma Access Agent.
      1. From macOS, select
        System Settings
        Privacy & Security
        Full Disk Access
        . Enable
        Prisma Access Agent
         and
        securityExtension
         from the list of apps.
      2. When prompted,
        Quit & Reopen
         the Prisma Access Agent for the changes to take effect.

    Install the
    Prisma Access Agent
     (Windows)

    Learn how to manually install the Prisma Access Agent on your Windows device.
    To manually install the Prisma Access Agent on your Windows device.
    1. Obtain the Prisma Access Agent package that your administrator provided to you. The package name is in the following format:
      PrismaAccessAgent_x64_
      <version>
      .msi
    2. In your Downloads folder (or wherever you placed the installation package), double-click the installation package icon and follow the prompts to install the Prisma Access Agent.
      1. When the setup wizard appears, click
        Next
         to continue.
      2. Review the end-user license agreement, select
        I accept the terms in the License Agreement
        , and click
        Next
        .
      3. Click
        Install
         to begin the installation.
      4. When prompted to
        allow this app to make changes to your device
        , click
        Yes
        .
      5. When the installation is completed, click
        Finish
        .
      6. If your administrator configured the agent to install the Autonomous DEM agent along with the Prisma Access Agent, click
        OK
         so that you won't be prompted again.

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