Get Upgrade Alerts and Updates
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Prisma Access

Get Upgrade Alerts and Updates

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Get Upgrade Alerts and Updates

How to configure the
Prisma Access
app to get dataplane alerts and updates.
Where Can I Use This?
What Do I Need?
  • Prisma Access (Cloud Management)
  • Prisma Access (Panorama Managed)
  • Prisma Access
    license
To stay informed about the upgrade schedule for your dataplane upgrade and to select your upgrade preferences, you must use the
Prisma Access
app to subscribe to
Prisma Access
notifications.
Prisma Access
uses email alerts to inform you of the two weekend dates when your upgrade occurs; you select the location or locations you want to upgrade first and the four-hour time window to use for the upgrade.
After the upgrade starts, you can also monitor the status of the upgrade using the
Prisma Access
app as shown in the following steps.
  1. Sign up for alert notifications from the
    Prisma Access
    app.
  2. Check your notifications to be made aware of upcoming dataplane upgrades; then, select your upgrade preferences using one of the following methods.
    • Select
      Insights
      Prisma Access
      Upgrade
      Upgrade Preferences
      .
    • Log in to the
      Prisma Access
      app, view the banner at the top of the page for your scheduled upgrade, and select
      Click here
      .
    • Check your email for notifications for your scheduled upgrade and click the hyperlink in the email.
    • Select
      Insights
      Prisma Access Upgrade
      Upgrade Preferences
      .
    If you're using Strata Cloud Manager, go to
    Workflows
    Software Upgrades
    Prisma Access
    Upgrade Preferences
    .
    The
    Prisma Access
    Upgrade Dashboard displays.
  3. (
    Optional
    ) Read the
    Upgrade Process
    to learn more about how the upgrade process works.
  4. Select your
    Upgrade Preferences
    .
    If you have a multitenant deployment, all tenants display in this area. If you have already selected your upgrade preferences for your deployment, these selections display here.
    1. Select the tenants for which to set upgrade preferences, then select
      Edit Preferences
      .
    2. Select the
      Preferred
      Prisma Access
      Locations
      that you want to upgrade first.
      Palo Alto Networks strongly suggests that you select locations that reflect your entire deployment. For example, if you have a mobile user, service connection, and remote network deployment, select a location or locations that have all deployment types.
      Select from the choices in the drop-down list.
      • Prisma Access
        only displays the locations where you have deployed mobile users, remote networks, service connections, or any combination thereof.
      • The groups in the drop-down list belong to the same compute location.
      Prisma Access
      will inform you via email alerts when the locations were upgraded.
      After the first set of
      Prisma Access
      locations is upgraded successfully, the
      Prisma Access
      team monitors these locations for seven days, and then upgrades all remaining
      Prisma Access
      locations. Selecting a single location or a small number of locations gives you a chance to monitor these locations before the remainder of your locations are upgraded one week later.
      If no locations display in the drop-down list, you either selected multiple tenants that have no common locations deployed or you have not yet onboarded any locations for the tenants you selected.
    3. Select the
      Preferred time for the upgrade window
      from the list of available options.
      Choose from the following upgrade time windows. The time windows are local to the location or locations being upgraded and are all four hour windows:
      • Friday 8:00 p.m. to 12:00 a.m. (midnight)
      • Saturday 12:00 a.m. (midnight) to 4:00 a.m.
      • Saturday 4:00 a.m. to 8:00 a.m.
      • Saturday 8:00 a.m. to 12:00 p.m. (noon)
      • Saturday 12:00 p.m. (noon) to 4:00 p.m.
      • Saturday 4:00 p.m. to 8:00 p.m.
      Palo Alto Networks uses your preference to begin the rollout at the Prisma Access location or locations you selected.The last submission that occurred seven days before the scheduled start date will be chosen by the service for the upgrade. If you make changes, it might take up to 30 minutes for the changes you made to be displayed in the Upgrade Dashboard on Insights. You will be notified via email alert when the
      Prisma Access
      has processed and completed the changes.
      If you do not provide your upgrade preferences seven days before the scheduled upgrade window, Palo Alto Networks will automatically select the first set of your deployed
      Prisma Access
      locations, notify you of the selection, and upgrade the selected locations on the scheduled date. The remaining
      Prisma Access
      locations, if any, in your deployment will be upgraded seven days after the selected time window.
    4. Select the
      Software Version
      that you want to upgrade to, if more than one version is available.
    5. Submit
      your changes.
  5. After your rollout begins, select
    Insights
    Prisma Access
    Upgrade
    Upgrade Status by Tenants
    and view the
    Upgrade Status by Location
    .
    If you're using Strata Cloud Manager, go to
    Workflows
    Software Upgrades
    Prisma Access
    Upgrade Status by Tenants
    and view the
    Upgrade Status by Location
    .
    This page displays the following information for each location that is being upgraded:
    • The name of the tenant that is being upgraded.
    • The start and finish date of the upgrade process.
    • The dataplane version that the tenant is being upgraded to.
    • The preferred time window for the upgrade.
    • The initial locations that are being upgraded.
    • The date that the remaining locations will be upgraded.
    In addition, a table displays the locations being upgraded, the start date and time window of the upgrade, and the time zone used for the upgrade. The
    Upgrade Status
    column provides you with the following information:
    Upgrade Status
    Description
    Scheduled
    The dataplane upgrade has been scheduled.
    Started
    The upgrade has started.
    In Progress
    The dataplane upgrade is in progress.
    Re-trying
    The dataplane upgrade did not complete successfully, but
    Prisma Access
    continues to be operational using the older dataplane version.
    Prisma Access
    will retry the upgrade before the maintenance window for the weekend expires.
    Success
    The upgrade completed successfully.
  6. After the first set of locations has completed the dataplane upgrade, monitor the upgraded locations and perform connectivity, performance, routing, and logging testing to make sure that they upgraded successfully.
  7. When the second set of locations is scheduled to be upgraded, monitor those locations and check their status by selecting
    Insights
    Prisma Access
    Upgrade
    Upgrade Status by Tenants
    .
    If you're using Strata Cloud Manager, go to
    Workflows
    Software Upgrades
    Prisma Access
    Upgrade Status by Tenants
    .
    Prisma Access
    sends you an email notification after the dataplane upgrade is complete.

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