View Prisma Access Software Versions
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Focus
Prisma Access

View Prisma Access Software Versions

Table of Contents

View
Prisma Access
Software Versions

Learn about where to find your software versions.
Where Can I Use This?
What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Prisma Access
    license

Prisma Access (Managed by Strata Cloud Manager)

You can find software and content version information in
Manage
Configuration
Overview
.
If you're using Strata Cloud Manager, go to
Manage
Configuration
NGFW and
Prisma Access
Overview
General Information
. Select the
Prisma Access
configuration scope.

Prisma Access (Managed by Panorama)

Prisma Access
consists of components you manage such as Panorama and the Cloud Services plugin, components that
Prisma Access
manages such as the dataplane version, and components that
Prisma Access
manages but whose version you can control (the GlobalProtect version hosted on the
Prisma Access
portal). The Service Setup page (
Panorama
Cloud Services
Configuration
Service Setup
shows you the status of these components in a single page. This page also contains notifications that show you when your current running Panorama version and plugin versions will be end of support (EoS) for use with
Prisma Access
. Palo Alto networks provides you with advance notice of EoS dates to give your organization sufficient time to plan the upgrade.
All dates are in Coordinated Universal Time (UTC).
The Service Setup page provides you with the following information:
Area
Description
Panorama Alert
Displays the current Panorama version that you are running. The
Upgrade requirements
area provides you with information about Panorama versions, including dates when currently compatible Panorama versions reach their end of support (EoS) dates for managing
Prisma Access
. Use this information to plan your Panorama upgrade in advance of its EoS date.
Plugin Alert
Displays the current Cloud Services plugin that is installed on the Panorama that manages
Prisma Access
. The
Upgrade requirements
area provides you with dates when the next plugin version will be released, the deadline for upgrading to the next plugin, and the date when you will not be able to make changes and commits using the earlier plugin version. Use this information to plan for the next Cloud Services plugin upgrade.
Prisma SD-WAN Integration Status
Select
Integrate with Prisma SD-WAN
to activate the CloudBlade thin client that allows functionality between Prisma SD-WAN and
Prisma Access
.
Generate Certificate for GlobalProtect App Log Collection and Autonomous DEM
If you have enabled GlobalProtect App Log Collection for Troubleshooting, or to enable Autonomous Digital Experience Management (ADEM) for your mobile users, click here to generate a certificate. This certificate allows GlobalProtect app to authenticate with
Strata Logging Service
(to collect logs) and Autonomous DEM. When you generate the certificate,
Prisma Access
also downloads the certificate to the
Device Certificates
in Panorama
Device
Certificate Management
Certificates
Device Certificates
under the 
Mobile_User_Template
template in the
Shared
to be pushed to the mobile device.
GlobalProtect App Activation
Displays the currently-running (active) version of the GlobalProtect app that mobile users can download from the
Prisma Access
portal, and shows you the available GlobalProtect app versions to which you can upgrade.
Prisma Access
Version
Displays the current
Prisma Access
version and the PAN-OS version that your dataplane is running. The dataplane is the component of the
Prisma Access
infrastructure that enables traffic inspection and policy enforcement on your network and user traffic.
Share/Delete Contact Information
Allows you to share contact information (Company name, contact name, email, and phone number) so that you can be contacted about Palo Alto Networks service upgrades.
If you have previously entered contact information, you can delete the information you entered in this area.
Do not use any of the following special characters in the contact information area:
  • " (Double quotes)
  • ' (Apostrophe)
  • < (less than sign)
  • > (greater than sign)
  • & (ampersand)

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