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Focus

Prisma Access

INC_CIE_AGENT_DISCONNECT

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Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

INC_CERTIFICATE_EXPIRY

INC_CIE_DIRECTORY_DISCONNECT

INC_CIE_AGENT_DISCONNECT

Learn about the INC_CIE_AGENT_DISCONNECT incident.

Incident Code	INC_CIE_AGENT_DISCONNECT
Title Template	Agent {agent_id} is disconnected in CIE instance {cie_instance_name}.
Category	Network Services
Subcategory	Authentication
Description	The Cloud Identity Engine (CIE) agent has disconnected or lost connectivity. The CIE agent plays a crucial role in establishing secure connections and enforcing policies within the Prisma Access environment. When the CIE agent disconnects, it can lead to authentication and policy enforcement issues, impacting the security and functionality of the network. It is important to investigate and resolve the disconnection of the CIE agent promptly to ensure the continued security and performance of the Prisma Access environment.
Raise Condition	Incident is Raised when the agent for the CIE instance is disconnected
Clear Condition	Incident is cleared when the agent for the CIE instance is connected

INC_CERTIFICATE_EXPIRY

INC_CIE_DIRECTORY_DISCONNECT