Transfer or Update Prisma Access Licenses

If you need to transfer your Prisma Access license from one Panorama appliance to another, or if you have an evaluation Prisma Access license and you purchase a production license, use this workflow to transfer or update your license.
An evaluation license has the same capabilities as the Prisma Access Local Enterprise edition, including supporting a maximum of 5 locations and 2 service connections, and includes all the supported add-ons. After you purchase your Prisma Access production license, you must determine what is supported with your Prisma Access production license and deactivate the unsupported capabilities before you update your license from evaluation to production.
The number of locations and service connections for your production license depends on the license type; check your license details to see the maximum number of locations and service connections that are supported.
Evaluation licenses have every Prisma Access capability enabled. After you purchase your Prisma Access production license, you must determine what is supported with your Prisma Access production license and deactivate the unsupported capabilities before you update your license from evaluation to production.
If you are upgrading from an evaluation to a paid license, do not proceed with this workflow until the order process is complete, the order has been fulfilled, and the support portal is showing the newly purchased cloud service licenses.

Supported Update Paths

The procedure you use depends on the type of Prisma Access license you have. If you are upgrading from an evaluation to a paid Prisma Access license, the update path differs depending on the type of license your Panorama appliance has.
  • If you are transferring a production (paid) Prisma Access license from one Panorama appliance to another, use the workflow in Transfer or Update Prisma Access Licenses Between Panorama Appliances to transfer the Prisma Access license.
  • If you are upgrading from an evaluation Prisma Access license to a production Prisma Access license, use one of the following workflows to transfer the license:
    • If your Panorama is a production appliance with active, paid licenses, use the workflow in Reset Your Prisma Access License to update your licenses to the production service. We recommend using this update path because you do not have to migrate your existing configuration.
    • If your Panorama is an evaluation appliance, you need to transfer your Prisma Access license to a production appliance. Use the workflow in Transfer or Update Prisma Access Licenses Between Panorama Appliances to update your license to the production service.
    The following table shows the supported license update methods based on the type of Panorama appliance used with the evaluation.

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