New Features

Here’s what’s new in Cloud Managed Prisma Access, where you’re using the Prisma Access app to interact with and manage Prisma Access:
If you’re using Panorama to manage Prisma Access, review the Panorama Managed Prisma Access release notes instead.

New Dashboard

The new Prisma Access dashboard gives you an immediate view in to the status and health of your deployment. When you log in to Prisma Access, use this global view to check that your remote networks and mobile users are connected to Prisma Access. If you see something unexpected, you can drill down in the map to identify the impacted remote network site, mobile user location, or service connection.

Log Export

You can now export logs to a CSV, XML, or JSON formatted file.
After using the
tab to search for the log records that you want, export them to a CSV, XML, or JSON file, and then download the file to your local drive.

Related Log Events

Certain Prisma Access Network logs—Traffic, Threat, URL, File—now show you the other events logged during the same session.
Without leaving the context of the log you’re interested in, you can see the sequence of related events. Related logs are displayed chronologically, top to bottom—the log with the earliest timestamp is listed first.
Select a related log to investigate the details for that event. In cases where it’s available, log details might also include Directory Sync information associated with the source user.

Directory Sync Support

Directory Sync gives Prisma Access read-only access to your Active Directory information, so that you can easily set up and manage security and decryption policies for users and groups. To get started:
  1. Set Up Directory Sync
    Directory Sync can share Active Directory information with any supported app on the hub. It’s free and does not require an auth code to get started. Directory Sync setup includes activating Directory Sync on the hub, and enabling the Directory Sync agent to gather Active Directory mappings.
    Make sure to deploy the Directory Sync instance in the same region that you deployed Prisma Access and Cortex Data Lake. (For now, Prisma Access is supported only in the Americas, so Prisma Access, Cortex Data Lake, and Directory Sync must all be in Americas).
  2. Enable Directory Sync for Prisma Access.
    You can associate Prisma Access with Directory Sync when you’re first activating Prisma Access or anytime after:
    • While you’re activating Prisma Access:
      When you first activate Cloud Managed Prisma Access, you can choose a Directory Sync instance for Prisma Access to use. Make sure to select a Directory Sync instance that is deployed in the same region as Prisma Access.
    • After you’ve activated Prisma Access:
      To enable Directory Sync for an existing Prisma Access instance, login to the hub. From the hub settings dropdown (see the gear on the top menu bar), select
      Manage Apps
      . Find the Prisma Access instance you want to update, and select the Directory Sync instance you want Prisma Access to use.
  3. Confirm that Prisma Access is connected to Directory Sync, and add users and groups to policy.
    To confirm that Directory Sync is connected and sharing Active Directory information with Prisma Access, login to the Prisma Access app and select
    . In a security or decryption policy rule, check that the
    dropdown displays your Active Directory user and group entries. Now you can start adding these users and groups to your security and decryption policy rules.

Built-In Tech Support Settings

Create a tech support file and add it to an existing support case in a single step. The tech support file includes configuration information that our support team uses to help you troubleshoot.
Plus, you can see details for previously generated files, including the associated support case and the person who created the file.
Select the new tech support icon on the top menu bar of Prisma Access to see these options:

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