Manage Tunnel Health

You can select a number of tunnels and view their median tunnel bandwidth values. If you don’t specify a set of tunnels, by default the median bandwidth value is computed for the 10 tunnels with the highest observed bandwidth values.

You can view all the tunnels that you have configured for your Remote Networks and Mobile Users and their status. Hover your cursor over the circle chart to see how many tunnels are up, down, inactive, or have an issue with them that needs some resolution. You see one of the following status for each tunnel:

Aggregated Tunnel Connectivity Trend Over Time shows you the total number of connected tunnels.

The (Number of) Tunnels tabular list shows the details of each site and their tunnels. The tunnel names are retrieved from the Prisma Access configuration. Clicking anywhere on the circle in the Tunnel State Distribution or the trend line in the Aggregate Tunnel Connectivity Trend Over Time creates a condition in the filter that sorts the data in the Tunnels table.

The Average Throughput column in the table shows the amount of traffic flowing through the tunnel. The Disconnections column show the number of times the sites got disconnected from the Prisma Access node in the selected Time Range. The Disconnection Duration column displays data in seconds, displaying the aggregate time that this tunnel was disconnected in the time range selected. You can select a Prisma Access Location to go to the Prisma Access Locations page and see information about that location.