Choose a Preferred Window for Certain Prisma Access Upgrades

You can use the Insights app to choose a preferred window for certain types of Prisma Access upgrades.
For certain Prisma Access upgrades—
learn about the different types of Cloud Managed and Panorama Managed updates
—Prisma Access Insights lets you make upgrade preferences:
  • Time Window
    Select a preferred time window, from the list of available options, for the upgrade.
    Choose from the following upgrade times. The times are local to the location or locations being upgraded and are all four hour windows:
    • Friday 8:00 p.m. to Saturday 12:00 a.m. (midnight)
    • Saturday 12:00 a.m. (midnight) to 4:00 a.m.
    • Saturday 4:00 a.m. to 8:00 a.m.
    • Saturday 8:00 a.m. to 12:00 p.m. (noon)
    • Saturday 12:00 p.m. (noon) to 4:00 p.m.
  • Prisma Access Locations
    Choose the Prisma Access locations you want to upgrade first.
Palo Alto Networks uses your preferences to begin the roll out to the first set of Prisma Access locations and the remaining locations, if any, will be upgraded seven days later based on the time preference you provided. Prisma Access Insights provides you with notifications that inform you of the progress of the upgrade and when it is complete, whether or not you select all locations or a subset of them.
After the first set of Prisma Access locations is upgraded successfully, the Prisma Access team monitors these locations for seven days, and then upgrades all remaining Prisma Access locations. The remaining Prisma Access locations are upgraded seven days later, on the same day and the same time window you selected for the initial set of locations. This upgrade process includes all the remaining locations in your deployment.
When upgrade preferences are available for a release, Prisma Access will notify you. Enable alerts to get notifications when an upgrade preference is available, and go to the Prisma Access app to submit your preferences:
  1. Turn on alert notifications to get upgrade notifications delivered to your email inbox.
    We’ll send you notifications:
    • When the option to choose your upgrade preferences (time window and Prisma Access locations) is available
    • To confirm upgrade preferences
    • To give you 21-day, three day, and 24 hour notice ahead of a scheduled upgrade
    • When a Prisma Access location upgrade is in progress
    • When a Prisma Access location upgrade is complete
    • When all Prisma Access locations are successfully upgraded
  2. After you are notified that an upgrade window preference is available, go to the Prisma Access app to choose your preferred upgrade window.
    1. You’ll see a banner in the app that guides you to set upgrade preferences.
    2. You’ll see an option to choose your upgrade time.
      Choose your preferred upgrade time window from the selections available, along with a set of Prisma Access locations you want upgraded during this window.
      After you’ve submitted your upgrade preferences, you’ll receive a Prisma Access notification confirming your preferences. You cannot change your upgrade preferences after you’ve submitted them.

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