Release Cadence for Prisma Access Infrastructure Updates

Learn more about how Prisma Access updates its infrastructure components.
The following table describes how Prisma Access updates its infrastructure components, including content and software updates. This table also indicates whether Prisma Access automatically updates the software. If any updates are not automatic, you can learn how to apply those infrastructure updates.
You can also check the status of all cloud services from the Hub.
Component
Update Schedule
Comments
GlobalProtect app
  • Major GlobalProtect App Releases (for example,
    x
    .0 or 4.
    x
    )—
    Prisma Access updates the app with the latest major release 7-10 days after the general availability of the
    x
    .0.1 version of that release.
    For example, given an app release of 4.0, Prisma Access updates the app 7-10 days after the 4.0.1 release.
  • Minor GlobalProtect App Releases (for example, 4.1.
    x
    )—
    Prisma Access updates the app with the latest minor release 7-10 days after the general availability of that release.
The cloud controls the version of the app that is available for upgrade.
PAN-OS software upgrades in the Prisma Access infrastructure—scheduled
Palo Alto Networks® upgrades the PAN-OS infrastructure when a new version of Prisma Access is released. Palo Alto Networks® provide you with three weeks’ notice before a scheduled upgrade.
Sign up to receive infrastructure upgrades by email or text notifications at the Hub.
PAN-OS software upgrades in the Prisma Access infrastructure—unscheduled
For unscheduled upgrades (for example, an emergency hotfix for zero-day threats), Palo Alto Networks® makes every effort to give you 48 hours’ notice before the upgrade. However, Prisma Access may occasionally upgrade its infrastructure with shorter notice.
Sign up to receive infrastructure upgrades by email or text notifications at the Hub.
Daily with a threshold of 24 hours.
Palo Alto Networks® releases New App-IDs on the third Tuesday of every month. Plan to review and incorporate these new App-IDs within the 24 hour threshold. Use the New App-ID filter to minimize this possible traffic impact.
Palo Alto Networks® provides an update through the Hub 48 hours prior to a cloud upgrade, and 24 hours prior to the release of a new App-ID version.
Every hour, 10 minutes after the hour
Prisma Access is always up-to-date with the latest Antivirus release.
Every 15 minutes
Prisma Access is always up-to-date with the latest WildFire release.
Every hour
Prisma Access is always up-to-date with the latest GlobalProtect data file release.
Clientless VPN
application signatures
Every hour
Prisma Access is always up-to-date with the latest Clientless VPN application signature release.

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