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Prisma SD-WAN Administrator’s Guide

Allocate ION Devices for an Existing TSG-enabled User

Table of Contents

Allocate ION Devices for an Existing TSG-enabled User

Learn how to allocate ION devices for an existing user who is TSG migrated in Prisma SD-WAN.

Where Can I Use This?	What Do I Need?
Prisma SD-WAN	Active Prisma SD-WAN license

If you are an existing Prisma SD-WAN customer with a TSG-enabled tenant, use the following steps for allocating ION devices and subscriptions from your recent purchase to your tenant.

Upon order fulfillment, your company admin will receive an activation email which includes a magic link URL.

Depending on how your purchase order was processed, you may receive more than one magic link. Follow these steps for all the URLs that you receive.

Locate the activation email that you have received from Palo Alto Networks and click Activate in the email.
Enter your email address and click Sign In.
On the Activate Subscription page, select a Customer Support Account for Prisma SD-WAN.

For customers with multi-tenant hierarchies, we recommend always to use the same CSP ID for all Prisma SD-WAN assets.
Select the TSG ID where you would like your devices and subscriptions allocated.

You should be able to view a list of TSG IDs associated with your CSP ID.

For customers with multi-tenant hierarchy, we recommend to always allocate devices and subscriptions to the root tenant and use the Prisma SD-WAN device manager for allocating devices to the sub-tenant.
Accept the terms and click on Activate Now.
Region selection is available only for new tenant activations.
For allocating devices to an existing tenant, this step will default to the same region where your tenant was originally onboarded.
Once you have successfully completed the activation process, you should be able to view all the device serial numbers in your tenant.
Select WorkflowsPrisma SD-WAN SetupDevices and select the Unclaimed Devices tab to view the list of devices allocated to your tenant.

It may take between 15 — 60 minutes for all devices to be displayed on the web interface.

Find Your Tenant Service Group (TSG) ID

A tenant service group (TSG) is used to provide a logical container that contains tenants and other TSGs. But mechanically, a tenant is just a TSG. The terms are often used interchangeably.

After you have received information about the transition of your app instance to a tenant, your instance is now a single tenant. You have access to Common Services for subscription management, tenant management, and identity and access management. To check if you have a TSG ID:

Log in to the HUB.
Select Common ServicesTenant Management

If you are using the View by Support Accountview and you cannot locate your application in this view, this means that your application is TSG migrated.

Use the Common ServicesTenant Management path to locate your TSG ID.
Select a tenant and locate the TSG ID in the top right corner.

Activate and Launch Prisma SD-WAN

Prisma SD-WAN Summary