SaaS Security
Begin Scanning a Zendesk App
Table of Contents
Begin Scanning a Zendesk App
Authorize Data Security to connect to Zendesk to
scan all content shared within the app.
| Where Can I Use This? | What Do I Need? |
|---|---|
|
Or any of the following licenses that include the Data Security license:
|
You can connect a Zendesk to Data Security to scan for file and attachments on Zendesk Support (aka Zendesk
Suite) to ensure your company’s proprietary information is secure.
To
connect Zendesk to Data Security and begin scanning assets,
you need to:
- Add Zendesk App
- Customize Zendesk App
- Identify Risks
- Fix Zendesk Onboarding Issues
- FAQs for Zendesk
Support for automated remediation capabilities varies by SaaS application.
Add Zendesk App
In order for Data Security to scan assets, you must consent to specific permissions during
adding the Zendesk app.
- To add the Zendesk app, go to .
- Click Connect to Zendesk Account.
- Specify your subdomain, then Add to Zendesk.If you receive an error,resolve the issue.
- Sign in with a Zendesk account that has Administrator privileges for your Zendesk product.
- Allow Data Security access to scan your organization’s assets.
Customize Zendesk App
After you add the Zendesk app, customize the
app to make use of capabilities that are unique to this app or that
differentiate this app instance from others.
- (Optional) Give a descriptive name to this app instance.
- Select the Zendesk n link on the Cloud Apps list.
- Enter a descriptive Name to differentiate this instance of Zendesk from other instances.
- Click Done to save your changes.
- Next step: Proceed toIdentify Risks.
Identify Risks
When you add a new cloud app, then enable scanning,
Data Security automatically scans the cloud app against the
default data patterns and displays the match occurrences. You can
take action now to improve your scan results and identify risks.
- To start scanning the new Zendesk app for incidents, go to .
- Monitor the scan results.During the discovery phase, as Data Security scans files and matches them against enabled policy rules:
- Verify that Data Security displays assets.
- Verify that your default policy rules are effective. If the results don’t capture all the risks or you see false positives, proceed to next step to improve your results.
- (Optional) Modify match criteria for existing policy rules.
- (Optional) Add new policy rules.Consider the business use of your cloud app, then identify risks unique to your enterprise. As necessary, add new:
- (Optional) Configure or edit a data pattern.You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
- Next step: Proceed toFix Zendesk Onboarding Issues, if necessary.
Fix Zendesk Onboarding Issues
The most common issues related to onboarding
a Zendesk app are as follows:
Symptom | Explanation | Solution |
|---|---|---|
A browser error displays after I specify
my subdomain and attempt to Add to Zendesk. | This occurs when you specify the domain (zendesk.com). The domain is
already known, and so you don't need to specify it. | Remove the domain. Specify the subdomain only. |
FAQs for Zendesk
The most common questions related to onboarding
a Zendesk app are as follows:
Question | Answer |
|---|---|
Why do I see Data Security triggers and
webhooks in my Zendesk Admin Center? 
| Due to Zendesk framework, Data Security uses triggers and webhooks to integrate with
Zendesk, and after onboarding, these display in your Admin
Center alongside your internal triggers and webhooks. When
you offboard the app, Data Security automatically
deletes these triggers and webhooks. If you deactivate or
delete the Data Security triggers and webhooks
prematurely, your Zendesk integration on Data Security
won't work as expected. |