Strata Cloud Manager
Integrate ServiceNow with Strata Cloud Manager
Table of Contents
Integrate ServiceNow with Strata Cloud Manager
Learn how to integrate ServiceNow with Strata Cloud Manager.
| Where Can I Use This? | What Do I Need? |
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Strata Cloud Manager supports ServiceNow, an incident management platform that
provides a common framework for managing incidents and notifying you about incidents
through ServiceNow tickets. Any incident that Strata Cloud Manager creates will
automatically create a ticket on ServiceNow. When Strata Cloud Manager scans your
environment and detects a problem, it generates an incident and pushes it to ServiceNow
as a ticket. Then, when you dismiss an incident, Strata Cloud Manager sends a state
change notification to update the ticket status on ServiceNow.
ServiceNow has two types of integration: Bidirectional and unidirectional. A
bidirectional integration means you’re pushing data to ServiceNow as well as getting
data from ServiceNow. In a unidirectional integration, you’re only pushing data to
ServiceNow.
Before You Proceed with ServiceNow Integration
ServiceNow integration might require cross-border data transfers. If your
ServiceNow instance, your Strata Cloud Manager instance, or your Strata Cloud
Manager interface users are located in multiple countries, you need to consent to
and authorize any cross-border transfers of data.
Bidirectional Integration in ServiceNow
Bidirectional integration has four fields in the ServiceNow Mapped
Field, three of which are mandatory if you opt for bidirectional integration.
- ServiceNow Ticket ID—Mandatory
- ServiceNow Operational Status—Mandatory
- ServiceNow Priority—Mandatory
- ServiceNow Assigned To—Optional. This field could have information such as name or email address
Set Up ServiceNow Integration
To set up a successful ServiceNow integration, we recommend that you change the
maximum length of the ServiceNow columns to 300 characters to ensure that Prisma
Access doesn't truncate the data.
- From the ServiceNow Tables & Columns page, go to Table Names, and select your <SNOW> table (see highlighted table name in the following image).
- Edit Table to make your changes.
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