Get Help with AI Canvas

Table of Contents

Get Help with AI Canvas

Learn how to troubleshoot common issues and provide feedback for AI Canvas in Strata Cloud Manager.

Where Can I Use This?	What Do I Need?
Strata Cloud Manager deployed in the US region	Strata Cloud Manager Pro license Prisma Access license Acceptance of the Strata Copilot SEULA for the tenant Enrollment in the AI Canvas beta.

Troubleshoot AI Canvas

When working with AI Canvas, you might encounter situations where your queries return no results. To resolve this issue:

Verify that your time range settings are appropriate for the data you're seeking
Try refining or broadening your natural language query to better match available data
Review the prompting best practices and sample queries for guidance on effective query phrasing
Use the Help icon located on the widget to find recommendations for effective query phrasing

Support and Feedback

If you need assistance with AI Canvas or have suggestions for improvement, please reach out to dl-ai-canvas-feedback@paloaltonetworks.com. You can also start a discussion on Live Community to connect with other users and share your experiences.

Manage an Existing Canvas

Command Center: Strata Cloud Manager

Strata Cloud Manager Docs

Get Help with AI Canvas

Strata Cloud Manager Docs

Get Help with AI Canvas

Troubleshoot AI Canvas

Support and Feedback

Next-Generation Firewalls

SASE

Cloud-Delivered Security Services

Network Security

Endpoints

Visibility & Monitoring

Best Practices

Experts Corner

Translated Documents