: Troubleshoot Common Issues of ION 3200
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Focus

Troubleshoot Common Issues of ION 3200

Table of Contents

Troubleshoot Common Issues of ION 3200

Learn to troubleshoot the common issues you may encounter with ION 3200 device.
Troubleshoot the issue by following the resolution steps mentioned in the table. If the issue persists, contact Palo Alto Networks Support.
Alerts and alarms are reported when there is fault in the system or an issue with the cellular modem. For detailed information on the alerts and alarms on the ION 3200 device, refer to the Prisma SD-WAN Administrator’s Guide.
Issue
Resolution
No internet access
  1. Check the modem status.
  2. Make sure that your mobile broadband account is active.
No power in the PoE ports.
  1. Confirm whether the powered (PD) device on the PoE port is attached properly.
  2. If PD is attached but not receiving power, check if PoE is enabled on the port, port is administratively enabled and whether device budget permits powering on the PD.
Power Sourcing Equipment (PSE) controller encounters an internal error requiring a reload/power-cycle/RMA of the device.
  1. Recover the device.
  2. Check if a reload of the device or a power-cycle helps to recover the device.
  3. Call Palo Alto Networks support if the issue is still not resolved.
The main power usage goes over the configured threshold for the system or for a port.
Check the PD power requirements for the port and all the PDs.Validate whether the power usage for the port and all the PDs is as expected and is over the configured threshold for the device.

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