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    Prisma Access

    Transfer Files in Privileged Remote Access

    Table of Contents

    Transfer Files in Privileged Remote Access

    Learn how to transfer files in a Privileged Remote Access remote session.
    Where Can I Use This?What Do I Need?
    • Privileged Remote Access (PRA) portal
    • A web browser that supports HTML5
    • PRA credentials
    If permitted by the associated PRA policy, a user can upload or download files while they are connected to a remote app.
    Learn how to transfer files when connected to the following types of apps:

    Transfer Files in Privileged Remote Access (SSH or VNC App)

    Learn how to transfer files in an SSH or VNC app.
    Learn how to transfer files when connected to an SSH or VNC app.
    For admin-defined VNC apps, administrators must enable file transfer when adding VNC apps for PRA. For user-defined VNC apps, the user must enable file transfer when they manually add VNC apps.
    To transfer files from an SSH or VNC app:
    1. Log in to the PRA portal.
    2. Launch an admin- or user-defined app to which they want to transfer files.
    3. From the remote app window, click Transfer Files.
    4. To upload files from the user's local machine to the remote app:
      1. From the remote app window, click Transfer Files.
        You won't see Transfer Files if the app is part of a PRA policy that does not permit file uploads and downloads.
      2. In the File Upload section, Browse to the file you want to upload, select the file, and click Open. Alternatively, drag and drop a file to the File Upload box. The maximum file size for an upload is 100 MB.
        The file is transferred to the user's home directory on the remote machine.
    5. To download a file from the remote app to the user's local machine:
      1. Click Transfer Files.
      2. Enter the Absolute File Path of the file and click Download.
        The file is transferred to the Downloads location in the user's home directory on the local machine.

    Transfer Files in Privileged Remote Access (RDP App)

    Learn how to transfer files in an RDP app.
    To transfer files from an RDP app:
    1. Log in to the PRA portal.
    2. Launch an admin- or user-defined app to which they want to transfer files.
    3. To upload files from the user's local machine to the remote app:
      1. From the remote app window, click Transfer Files.
      2. In the File Upload section, Browse to the file you want to upload, select the file, and click Select. Alternatively, drag and drop a file to the File Upload box. The maximum file size for an upload is 100 MB.
        The file is transferred to the This PCTransient Drive on PRA folder in the Windows remote desktop.
    4. To download a file from the remote app to the user's local machine:
      1. Click Transfer Files.
      2. Just select the file from the Windows remote desktop and drag the file to a location (such as the Downloads folder) on the user's local machine.

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