Priority Alerts

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- 4.0 & Later
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- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
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Incidents & Alerts
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- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Incident List

Informational Alerts

Priority Alerts

Learn about priority alerts, which describe the status of your Prisma Access environment.

Where can I use this?	What do I need?
`Prisma Access (Managed by Strata Cloud Manager)` `Prisma Access (Managed by Panorama)`	`Prisma Access` license

In Strata Cloud Manager, select Incidents & AlertsPrisma Access Incidents & AlertsPriority Alerts to view information about the Priority Alerts in your Prisma Access environment.

Priority Alerts describe the status of your Prisma Access environment, especially if something isn't working as expected.

When Prisma Access generates an incident, it also generates a correlated, or child, alert, and it notifies you after it resolves the alert. You can't manually resolve alerts: the system resolves the alert when the underlying conditions that triggered the alert have been fixed or the alert's parent incident has been disabled. Some alerts let you know about issues that the Prisma Access team is working on, and others let you know about issues that you can resolve with a configuration update.

A child alert is disabled when the parent incident is disabled.

The (number of) Total Alerts table shows details about all open alerts.

Severity—View alerts by severity.
ID—The alert's unique ID.
Alert Name—The alert name provides a brief description of the alert. Select any alert name to open a side panel to view alert details, impacted and related objects, and history.
Primary Impacted Objects—Select any alert's Primary Impacted Objects to see its tenant ID, subtenant ID, site name, and BGP peer name.
Last Updated—The last time any activity occurred that caused an update to this alert.
State—See the alert state (critical or warning).
Generated Time—The time the system generated the alert.
Age—Age of the alert; that is, how long has it been since the system generated the alert.
Category—The alert category (MU, RN, SC).
Alert Code—Each alert's code. For more information on alerts by code, see Primary Alert Codes.
Related Objects—Related objects include location, source IP address, destination IP address, and BGP peer name.
Clear Reason—See the reason an alert was cleared.