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    What’s New—Autonomous DEM

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    What’s New—Autonomous DEM

    Here’s what’s new in Autonomous DEM:

    What's New in March 2023

    The following new feature was released in March 2023
    What's New in March 2023
    ADEM Zoom IntegrationADEM has partnered with Zoom to provide the first per-minute root-cause analysis on the market. This helps administrators debug, monitor, and proactively identify the performance issues impacting Zoom users in their organization. To enable this feature, you will need to purchase a Zoom Quality of Service Subscription (QSS) license from Zoom. This integration provides minute-by-minute analysis of all the Zoom calls in a customer's network. See Autonomous DEM Zoom Integration for details on this feature.

    What's New in January 2023

    The following new feature was released in January 2023.
    What's New in January 2023
    Prisma Access Locations Dashboard updatedThe following changes have been implemented in the Prisma Access Locations dashboard:
    • New widgets have been added to show all Network Performance and Application Performance metrics monitored for all applications from cloud agents.
    • The Map View shows the application distribution data for connected Mobile Users and Remote Sites at that location.
    • The left border of the application distribution pop-up that appears when you hover your mouse cursor over a circle in the Map View is color-coded such that it represents the overall status that is lower of the Mobile Users status and Remote Sites status.
    • You can filter the data in the dashboard by deployment type.

    What’s New in December 2022

    The following new feature was released in December 2022.
    What’s New in December 2022
    New Role Available - ADEM Tier 1 Support RoleADEM provides role-based access control to the IT Administrators. Administrators who log in with ADEM Tier 1 Support role get read-only access to the ADEM application only. Refer to Role Based Access Control in ADEM for details.

    What’s New in October 2022

    The following new feature was released in October 2022.
    What’s New in October 2022
    ADEM Self-Serve
    ADEM now offers end-user notifications for issues that they can resolve directly. With ADEM Self Serve, when end users experience issues with either application experience, device usage, WiFi, or internet connectivity, they get a notification on their desktop. The notification indicates what the issue is and guides them with one or more possible solutions that they can use to resolve the issue on their own. This enhances user productivity and has the potential to reduce the number of IT tickets. Clicking in the notification opens the Application Experience user interface which provides more details on the issue.
    Transition to Prisma SASE Platform
    Prisma Access is being transitioned to the Prisma SASE Platform to provide these benefits. As a part of this transition, you may experience a difference in the steps to access Prisma Access. For details, see Transition to the Prisma SASE Platform.

    What’s New in June 2022

    The following new feature was released in June 2022.
    New Features in June 2022
    Support for Selecting Mobile User Groups
    When creating synthetic tests, you now have the option to enable the test on an individual Mobile User or on a Mobile User group or both. You can enable tests only on existing groups that are used in security policies. The tests that you enable on a user group will run on all devices that belong to every single user in that group. You cannot select only certain devices on which to run the test. If a user is removed from a user group, the tests will automatically stop running on the user’s devices. When new users are added to a group, the tests will automatically be run on the new user’s device(s). The test results can be filtered by individual Mobile Users or Mobile User groups (only groups currently in test configuration).
    The following UI pages have been updated to support this feature:
    • New App Test page approached from the Applications page.
      Under the Source section, for Mobile Users, a new Custom option has been added which allows you to select either a single Mobile User or a Mobile User group or both.
    • A new filter called Mobile User Groups has been added on the following pages:
      • Settings
      • Applications
      • Mobile Users

    What’s New in April 2022

    The following new feature was released in April 2022.
    New Features in April 2022
    Mobile User changesThe following UI changes have been made with respect to the Mobile User devices:
    • Summary page
      The widget for Experience Score for Top Monitored Mobile User Devices displays a separate card for each of the User/Device combination along with the device and hostname details.
    • Monitored Mobile Users page
      Monitored Users are now defined as the unique number of User/Device combination. For example, if 2 users are logged in to 3 devices each, the Devices count will display as 6 and the Users count will display as 2. Likewise, if 2 users are using the same device, the Devices count will display 1 and the Users count will display 2. The Monitored Mobile Users Devices table on the Monitored Mobile Users page displays each User/Device combination as a separate row, hence the user name could be duplicated across multiple rows depending on the number of devices he/she is logged in to.
    • Mobile User Details page
      In the Monitored Mobile Users Devices table on the Monitored Mobile Users page table, when you click on a user who has logged into multiple devices, the ensuing Mobile User Details page lists all devices for the selected user. Each unique User/Device combination is represented in a separate card. You can view the details of only one device at a time by selecting its card. The details in the widgets that follow will be displayed for the device card you select.
    Autonomous DEM Agent Installer Available on the CSP
    You can now download the Autonomous DEM agent installation package from the Customer Support Portal. This allows you to upgrade your ADEM agent without having to upgrade your GlobalProtect app.
    You can deploy Autonomous DEM agent that you download from the CSP to your endpoints using the same methods you would deploy the GlobalProtect app:
    • For Windows endpoints, you can obtain the update by navigating to Software Updates in the Customer Support Portal. Search for GlobalProtect Autonomous DEM for Windows64.
      To deploy the agent to Windows endpoints, use Msiexec or via an MDM.
    • For Mac OS X endpoints, you can obtain the update by navigating to Software Updates in the Customer Support Portal. Search for GlobalProtect Autonomous DEM for OS X.
      To deploy the agent to MacOS endpoints, use the macOS plist or via an MDM.

    What’s New in November 2021

    The following new feature was released in November 2021.
    New Features in November 2021
    Support for Remote Sites
    ADEM is now natively integrated with Prisma SD-WAN and will deliver exceptional user experience for Palo Alto Networks Prisma SASE. ADEM for Prisma Access together with Prisma SD-WAN provide comprehensive visibility into remote site experience by providing segment wise insights on all WAN paths (active and backup). This helps you quickly isolate the domains and WAN paths that are experiencing degraded experience for remote site users and devices.
    View the overall experiece score of your remote sites in the Summary tab by selecting the Remote Site Experience card. The Remote Sites dashboard provides experience details for each site.
    The Remote Sites Experience card in the Summary tab is visible only if you have purchased the Service Setup license.
    For details on this feature, refer to the Remote Sites dashboard.

    What’s New in October 2021

    The following new features were released in October 2021.
    New Features in October 2021
    ADEM for Hybrid Workforce
    Optimizing User Experience and application performance across hybrid work environments on and off campus.
    With Autonomous DEM for Hybrid Workforce, regardless of whether Prisma Access GlobalProtect Mobile Users are connected from an untrusted network or a trusted network, Autonomous DEM will continue to provide User Experience and Application Performance Monitoring.
    Autonomous DEM can be enabled when GlobalProtect Clients connect to Prisma Access. Once enabled, it will continue to monitor user experience across hybrid work environments on and off campus.
    For more details on this feature, refer to the First Look at Autonomous DEM Dashboards.
    Disable All Autonomous DEM Update Notifications
    Starting in GlobalProtect version 5.2.8, you have the option to suppress receiving all Autonomous DEM update notification on the Mobile User devices. See Enable ADEM in Panorama Managed Prisma Access for Mobile Users or Enable ADEM in Cloud Managed Prisma Access for Mobile Users for details.

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