Upgrade Panorama with an Internet Connection

1. Verify that the updates you plan to install are appropriate for your Panorama deployment.

   Palo Alto Networks highly recommends that Panorama, Log Collectors, and all managed firewalls run the same content release version.

   • Refer to the Release Notes for the minimum content release version required for a Panorama software release. If you intend to upgrade Log Collectors and firewalls to a particular release, you must first upgrade Panorama to that (or a later) release.
   • For a Panorama virtual appliance that runs on a hypervisor, ensure that the instance meets the Setup Prerequisites for the Panorama Virtual Appliance.
2. Determine the Upgrade Path to PAN-OS 10.2.

   Review PAN-OS Upgrade Checklist, the known issues and changes to default behavior in the Release Notes and Upgrade/Downgrade Considerations for each release through which you pass as part of your upgrade path.
3. (Panorama Interconnect plugin only) Synchronize the Panorama Node with the Panorama Controller.

   Before you begin upgrading a Panorama Node, you must synchronize the Panorama Controller and Panorama Node configuration. This is required to successfully push the common Panorama Controller configuration to your Panorama Node after successful upgrade.
4. Save a backup of the current Panorama configuration file that you can use to restore the configuration if you have problems with the upgrade.

   Although Panorama automatically creates a backup of the configuration, best practice is to create and externally store a backup before you upgrade.

   1. Log in to the Panorama web interface.
   2. Save named Panorama configuration snapshot (PanoramaSetupOperations), enter a Name for the configuration, and click OK.
   3. Export named Panorama configuration snapshot, select the Name of the configuration you just saved, click OK, and save the exported file to a location that is external to Panorama.
5. (Best Practices) If you are leveraging Strata Logging Service, install the Panorama device certificate.

   Panorama automatically switches to using the device certificate for authentication with Strata Logging Service ingestion and query endpoints on upgrade to PAN-OS 10.2.

   If you do not install the device certificate prior to upgrade to PAN-OS 10.2, Panorama continues to use the existing logging service certificate for authentication.
6. Install the latest content updates.

   If Panorama is not running the minimum content versions required for the Panorama release to which you intend to upgrade, you must update content versions to the minimum (or later) versions before you install the software updates. Refer to Release Notes for minimum content release version for a Panorama release.

   Palo Alto Networks® highly recommends that Panorama, Log Collectors, and all managed firewalls run the same content release version. Additionally, we recommend that you schedule automatic, recurring updates so that you are always running the latest content versions (refer to #id21940aa0-7656-4ac2-9115-611e9111d6d9_id178G9I00721).

   1. Select PanoramaDynamic Updates and Check Now for the latest updates. If the value in the Action column is Download, an update is available.

      Ensure that Panorama is running the same but not a later content release version than is running on managed firewalls and Log Collectors.
   2. (Before you update the content release version on Panorama, be sure to upgrade managed firewalls and then Log Collectors (see Upgrade Log Collectors When Panorama Is Internet-Connected) to the same (or a later) content release version.

      If you do not need to install content updates at this time, then skip ahead to the next step.
   3. Install remaining content updates, as needed. When installed, the Currently Installed column displays a check mark.

      1. Download and Install the Applications or Applications and Threats update. Regardless of your subscription, Panorama installs and needs only the Applications content update, not the Threats content. For details, see Panorama, Log Collector, Firewall, and WildFire Version Compatibility.
      2. Download and Install other updates (Antivirus, WildFire®, or URL Filtering) as needed, one at a time, and in any sequence.
7. Select PanoramaPlugins and Download the plugin version supported on PAN-OS 10.2 for all plugins currently installed on Panorama.

   See the Compatibility Matrix for the Panorama plugin version supported for your target PAN-OS 10.2 release.

   This is required to successfully upgrade Panorama from PAN-OS 10.1 to PAN-OS 10.2. Upgrade to PAN-OS 10.2 is blocked if the supported plugin version is not downloaded.

   The downloaded plugins required to upgrade to PAN-OS 10.2 should automatically install after Panorama successfully upgrades to PAN-OS 10.2. If a downloaded plugin does not automatically install, you must manually install the impacted plugin after upgrade to PAN-OS 10.2.

   If you have the Zero Touch Provisioning (ZTP) plugin installed, you can download ZTP plugin 2.0.1 and upgrade to PAN-OS 10.2.1 to automatically install the ZTP plugin after successful upgrade. Otherwise, you must manually download and install the ZTP plugin 2.0.0 after successful upgrade to PAN-OS 10.2.0
8. Upgrade Panorama to the PAN-OS releases along your upgrade path to PAN-OS 10.2.

   1. Upgrade Panorama with an Internet Connection to PAN-OS 8.1.
   2. Upgrade Panorama with an Internet Connection to PAN-OS 9.0.

      PAN-OS 9.0 introduced a new log format. If a local Log Collector is configured, logs are automatically migrated to the new format after you successfully upgrade Panorama to PAN-OS 9.0.

      Do not continue on your upgrade path until you verify the automatic log migration completed successfully.
   3. Upgrade Panorama with an Internet Connection to PAN-OS 9.1.
   4. Upgrade Panorama with an Internet Connection to PAN-OS 10.1.

      PAN-OS 10.1 introduces a new log format. On upgrade from PAN-OS 10.0 to PAN-OS 10.1, you can choose to migrate logs generated in PAN-OS 8.1 or earlier release. Otherwise, these logs are automatically deleted on successful upgrade to PAN-OS 10.1. During migration, log data is not visible in the ACC or Monitor tabs. While the migration takes place, log data continues forwarding to the appropriate Log Collector but you may experience some impact to performance.

      (Panorama in Legacy mode only) Download PAN-OS 10.1.0 and then Download and Install PAN-OS 10.1.3 or later release.

      This is required to preserve all logs stored on the NFS storage partition. Some logs stored on the NFS storage partition of a Panorama in Legacy mode are deleted if you install PAN-OS 10.1.2 or earlier PAN-OS 10.1 release.
9. Upgrade Panorama to PAN-OS 10.2.

   If you have the Zero Touch Provisioning (ZTP) plugin installed, you can download PAN-OS 10.2.0 and then upgrade to PAN-OS 10.2.1 to automatically install ZTP plugin 2.0.1 on successful upgrade to PAN-OS 10.2.1 or later PAN-OS 10.2 release.

   1. Check Now (PanoramaSoftware) for the latest releases. If a software release is available, the Action column displays Download.

      (PAN-OS 10.2.10 and later 10.2 releases) By default, the preferred releases and the corresponding base releases are displayed. To view the preferred releases only, disable (clear) the Base Releases checkbox. Similarly, to view the base releases only, disable (clear) the Preferred Releases checkbox.
   2. Locate and Download the PAN-OS 10.2.0 image. After a successful download, the Action column changes from Download to Install for the downloaded image.
   3. Install the downloaded image and then reboot.

      1. Install the image.
      2. After the installation completes successfully, reboot using one of the following methods:
         • If prompted to reboot, click Yes. If you see a CMS Login prompt, press Enter without typing a username or password. When the Panorama login prompt appears, enter the username and password you specified during initial configuration.
         • If you are not prompted to reboot, Reboot Panorama from the Device Operations section (PanoramaSetupOperations).
10. After Panorama reboots, verify that your Panorama plugin versions are supported on PAN-OS 10.2.

    You must verify that the plugin versions you downloaded before the upgrade to PAN-OS 10.2 successfully installed. For any plugin that did not automatically install, you must manually install the plugin on Panorama. See the Compatibility Matrix for the Panorama plugin version supported on your target PAN-OS 10.2 version.

    1. Log in to the Panorama web interface and review the General Information widget in the Dashboard to verify the PAN-OS 10.2 compatible plugin versions successfully installed.

       You can also log in to the Panorama CLI and enter the command show plugins installed to view the list of currently installed plugins.

       The ZTP plugin 2.0.0 is not displayed when you run this command. You must download and install the ZTP plugin 2.0.0 after upgrade to PAN-OS 10.2.0.
    2. Select PanoramaPlugins and search for the plugin that did not install.
    3. Install the plugin version supported on PAN-OS 10.2.

       (ZTP plugin only) Download and Install the ZTP plugin 2.0.0 if you upgraded to PAN-OS 10.2.0.
    4. Repeat the steps above until all plugins installed on Panorama are running the version supported on PAN-OS 10.2.
11. (If local Log Collector is in a Collector Group) Upgrade the remaining Log Collectors in the Collector Group.

    • Upgrade Log Collectors When Panorama Is Internet-Connected
    • Upgrade Log Collectors When Panorama Is Not Internet-Connected
12. Select CommitCommit and Push and Commit and Push the Panorama managed configuration to all managed devices.

    After you successfully upgrade Panorama and managed devices to PAN-OS 10.2, a full commit and push of the Panorama managed configuration is required before you can push selective configuration to your managed devices and leverage the improved shared configuration object management for multi-vsys firewalls managed by Panorama.