Prisma Access
Priority Alerts
Table of Contents
Priority Alerts
Learn about priority alerts, which describe the status of your
Prisma Access
environment.Where can I use
this? | What do I need? |
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In Strata Cloud Manager, select to view information about the
Priority Alerts
in your Prisma Access
environment.Priority Alerts describe the status of your
Prisma Access
environment, especially
if something isn't working as expected.When
Prisma Access
generates an incident, it also generates a correlated alert,
and it notifies you after it resolves the alert. You can't manually resolve
alerts—the system resolves the alert when the underlying conditions that triggered
the alert have been fixed. Some alerts let you know about issues that the Prisma Access
team is working on; others let you know about issues that you can
resolve with a configuration update.The
(number of) Total Alerts
table shows details about all
open alerts. 
- Severity—View alerts by severity.
- ID—The alert's unique ID.
- Alert Name—The alert name provides a brief description of the alert. Select any alert name to open a side panel to view alert details, impacted and related objects, and history.
- Primary Impacted Objects—Select any alert'sPrimary Impacted Objectsto see its tenant ID, subtenant ID, site name, and BGP peer name.
- Last Updated—The last time any activity occurred that caused an update to this alert.
- State—See the alert state (critical or warning).
- Generated Time—The time the system generated the alert.
- Age—Age of the alert; that is, how long has it been since the system generated the alert.
- Category—The alert category (MU, RN, SC).
- Alert Code—Each alert's code. For more information on alerts by code, see Primary Alert Codes.
- Related Objects—Related objects include location, source IP address, destination IP address, and BGP peer name.
- Clear Reason—See the reason an alert was cleared.