Priority Alerts
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Prisma Access

Priority Alerts

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Priority Alerts

Learn about priority alerts, which describe the status of your Prisma Access environment.
Where can I use this?What do I need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Prisma Access license
In Strata Cloud Manager, select Incidents & AlertsPrisma Access Incidents & AlertsPriority Alerts to view information about the Priority Alerts in your Prisma Access environment.
Priority Alerts describe the status of your Prisma Access environment, especially if something isn't working as expected.
When Prisma Access generates an incident, it also generates a correlated, or child, alert, and it notifies you after it resolves the alert. You can't manually resolve alerts: the system resolves the alert when the underlying conditions that triggered the alert have been fixed or the alert's parent incident has been disabled. Some alerts let you know about issues that the Prisma Access team is working on, and others let you know about issues that you can resolve with a configuration update.
A child alert is disabled when the parent incident is disabled.
The (number of) Total Alerts table shows details about all open alerts.
  • Severity—View alerts by severity.
  • Code—Each alert's code. For more information on alerts by code, see Primary Alert Codes.
  • Code-specific details—Information about this alert. For details, find your alert in the Priority Alerts section.
  • Category—The alert category (MU, RN, SC).
  • State—Critical, warning, or raised.
  • ID—The alert's unique ID.
  • Primary Impacted Objects—Select any alert's Primary Impacted Objects to see its tenant ID, subtenant ID, site name, and BGP peer name.
  • Related Objects—Related objects include location, source IP address, destination IP address, and BGP peer name.
  • Last Updated—The last time any activity occurred that caused an update to this alert.
  • Clear Reason—Reason an alert was cleared.