: Activate and Launch Prisma SD-WAN
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Activate and Launch Prisma SD-WAN

Table of Contents

Activate and Launch
Prisma SD-WAN

Let us learn to activate and launch
Prisma SD-WAN
.
Activate and launch the
Prisma SD-WAN
web interface based on your subscription.
Prisma SD-WAN
activation varies depending on the status of your transition to the Prisma™ SASE Platform. See the table to learn your status and how to proceed.
Activation flow for
Prisma SD-WAN
Users
Prisma SD-WAN
User
Activation Flow
Access to
Prisma SD-WAN
First time activation
Are you brand new to
Prisma SD-WAN
(You activated
Prisma SD-WAN
after August 2022)?
You're already on the Prisma SASE Platform and your tenant is Tenant Service Group (TSG) migrated.
After you purchase your
Prisma SD-WAN
licenses, you’ll receive an activation email. The email includes a link that launches a guided activation.
Select
Get Started with Prisma SASE
and begin the activation process .
Access
Prisma SD-WAN
from the Prisma SASE platform.
Transitioned to Prisma SASE (TSG Migrated)
Was your
Prisma SD-WAN
tenant recently transitioned to the Prisma SASE Platform?
How to locate your TSG ID:
  1. Log in to Prisma SASE.
  2. Select
    Tenants and Services
    .
  3. Select
    Tenant Management
    .
  4. Select the tenant that you intend to configure and select the licensed product you want to use. The Tenant Service Group ID (tsg_id) of your tenant is listed here.
You will need to create and activate your account on the Prisma SASE platform.
Access
Prisma SD-WAN
from the Prisma SASE platform.
Pre-transition
(Not yet TSG Migrated, subscription purchased before March 2021)
If you have purchased your
Prisma SD-WAN
subscription and ION devices before March 2021, and your tenant is not TSG migrated.
Not applicable
Pre-transition
(Not yet TSG Migrated, subscription purchased after March 2021)
If you have purchased your
Prisma SD-WAN
subscription and ION devices after March 2021, and your tenant is not TSG migrated.
Your order fulfillment email includes a magic link. This magic link enables you to activate your subscription from a tile on the Palo Alto Networks hub.
Access
Prisma SD-WAN
from the hub.
  • Launch
    Prisma SD-WAN
    If you have purchased your
    Prisma SD-WAN
    subscription and ION devices before March 2021, and your tenant is not TSG, you have a direct link to launch the
    Prisma SD-WAN
    . Starting September 2021, you will be associated with a Customer Support Portal (CSP) account in the Palo Alto Networks Hub. You can now launch
    Prisma SD-WAN
    through the Palo Alto Networks hub also.
    However, you must have the CSP sign-in credentials to sign in to the Palo Alto Networks Hub.
    1. Contact your Sales Engineer for the sign-in credentials for the Customer Support Portal (CSP).
    2. After you obtain the Username and Password, sign in to the hub using the provided credentials.
    3. Click the
      Prisma SD-WAN
      tile to launch the
      Prisma SD-WAN
      web interface. There is no activation required.
    4. Read and agree to the End User License Agreement to launch the Prisma SD-WAN web interface.
    • When you sign in to your Customer Support Portal account, click
      Members
      Manage Users
      to edit the user roles of the users from
      Edit User
      .
    • If you have the
      Super User
      role, then you can click
      Members
      Create New User
      to add a new user in the CSP account. We recommend only one
      Super User
      role in the CSP account. With a
      Super User
      role in the CSP account, you have a
      Tenant Super
      role in the Prisma SD-WAN application. You can optionally create a new user in the CSP account as a
      Standard User
      who has view-only permissions in the CSP account. However, the new Standard User created in the CSP account can then be changed to
      IAM Administrator
      ,
      Network Administrator
      ,
      Security Administrator
      , or
      View-only User
      in the
      Prisma SD-WAN
      application as per the previously existing user roles for that user in
      Prisma SD-WAN
      .
    • The existing users in the
      Prisma SD-WAN
      application are not migrated to the CSP account and the existing user roles and privileges continue to remain unchanged. You can create a new user in the CSP account as a
      Standard User
      , who can then launch
      Prisma SD-WAN
      from the Hub. A new user created in the CSP account has a corresponding new user created in the
      Prisma SD-WAN
      application also. Thus, you may find duplicate user roles in the
      Prisma SD-WAN
      application if the existing user roles in Prisma SD-WAN are created by the same name in the CSP account also.
    • The user roles seen in the
      Prisma SD-WAN
      application and the CSP account may not map to each other with similar user roles. Thus, any change made to the user role in the
      Prisma SD-WAN
      application will not reflect in the CSP account user role for the same user.
    • If you delete a user in the
      Prisma SD-WAN
      application, you must manually delete the same user from the CSP account.
  • Activate and Launch
    Prisma SD-WAN
    .
    If you have purchased your
    Prisma SD-WAN
    subscription and ION devices after March 2021, and your tenant is not TSG, your order fulfillment email includes a magic link. This magic link enables you to activate your subscription from a tile on the Palo Alto Networks hub.
    1. Activate
      Prisma SD-WAN
      .
      1. Click the magic link.
      2. Select
        Prisma SD-WAN
        .
      3. Click
        Start Activation
        to activate the product.
    2. Select a customer support account for
      Prisma SD-WAN
      .
      1. To assign a customer support account, select a
        Customer Support Account
        .
      2. Click
        Next
        .
    3. Set up selections.
      1. Select a
        Region
        .
      2. Select a value for the
        Total Number of Anticipated Devices
        .
        Verify that the hardware device count matches your order.
      3. Agree to the terms and conditions.
      4. Confirm Selections
        .
        The progress bar indicates the activation status of your product.
      If the activation fails, create an Admin case for assistance. Ensure to take a screen capture of the error. Include the URL and error code in the support ticket or the link from the order fulfillment email, which you used to start the activation process. The URL and error code helps the support engineer troubleshoot the issue.
    4. Launch
      Prisma SD-WAN
      .
      Click
      Launch Prisma SD-WAN
      to access the
      Prisma SD-WAN
      web interface.
      Click the
      Prisma SD-WAN
      tile on the hub to launch the application in future.
    After activation of the
    Prisma SD-WAN
    application, you can manage user roles in the
    Prisma SD-WAN
    application. If you have a
    Super User
    role in the
    Customer Support Portal
    , then the first time you access the
    Prisma SD-WAN
    application through the Palo Alto Networks hub, you will have the
    Super Administrator
    role in the
    Prisma SD-WAN
    application. If you are not assigned a
    Super User
    role in the CSP, you will have a
    View-only User
    role in the
    Prisma SD-WAN
    application.
    This role can be changed by another user with Super or IAM privileges to any other role defined in the
    Prisma SD-WAN
    application. When you next log in to the
    Prisma SD-WAN
    application from the hub, you will have privileges in
    Prisma SD-WAN
    as defined by your user role.
  • Create and activate your Prisma SASE account
    .
    When your
    Prisma SD-WAN
    tenant is migrated to a Tenant Service Group (TSG), you will see this notification when you log in to the
    Prisma SD-WAN
    web interface.
    Use the activation link in your email to activate your account.
    1. Click the
      Activate Account
      button in your email.
    2. Set your password and then click
      Create My Account
      .
    3. Set up multi-factor authentication and then click
      Finish
      .
    4. Log in to Prisma SASE.
      Your view of tabs and widgets will be based on your subscription.

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