Each user device in this widget is represented by a separate card in this widget. The card displays the end to end performance metric for the monitored user and applications for individual device across the service delivery path. Click on a card to view the metrics for only that particular device in the widgets below.

The Experience Score gives you an indication of the overall digital experience for the user. For each application that is monitored per mobile user, ADEM calculates a score based on the 5 critical metrics - application availability, DNS resolution time, TCP connect time, SSL connect time, and the HTTP latency. If the application fails the availability test (application is unavailable), then the experience score is 0. If the application is reachable, only then the remaining four metrics will be calculated. Each of the above metrics (other than application reachability) have a different weightage and baselined lower and upper thresholds, and their combined weightage equals 100. The sum of these individual metric scores determines the application experience score for a user. An average of all the test sample results for each application determines the experience score of a user.