View Detailed Information About a Device

View Detailed Information About a Device

1. Select ManagePrisma Access Agent.
2. (Optional) Set the Time Range for which you want to view the data. You can select a preset time range or customize the time range.
3. In the Devices table, scroll through the list to find the device or search for a device.
4. Select the hostname of the device for which you want to get detailed information. Be sure to select the hostname itself and not the check box.

   
5. In the window that slides open, review the information about the selected device:

   

   You can view the following information:

   Field	Description
   Experience Score (<Time Range>)	Shows a weighted average of application performance metrics for the selected endpoint across all monitored apps if Autonomous DEM (ADEM) has been enabled. The experience score gives an indication of how the Prisma Access Agent is performing on the end user's device. You can select MOBILE USER EXPERIENCE to view application experience details about the associated user ID. If ADEM has not been set up, select Here is how to set up for more information.
   Device Information
   Host Name	The hostname of the endpoint
   Private IP	The IP address assigned to the endpoint by the gateway
   Public IP	The IP address assigned to the endpoint by the ISP
   OS Version	The version of the operating system on the endpoint
   Host ID	The physical address (or MAC address) of the main network adapter on the endpoint
   Platform	The operating system that’s running on the endpoint (macOS or Windows)
   User Information
   User Id	The user ID associated with the Prisma Access Agent.
   Last Seen	The last time a keep-alive was sent to Prisma Access.
   Agent Information
   Agent Status	The status of the Prisma Access Agent running on the endpoint
   Agent Version	The version of the Prisma Access Agent that’s running on the endpoint
   Ring	The upgrade ring that the agent belongs to
   Previous Agent Version	The previous version of the Prisma Access Agent that was installed on the endpoint
   ADEM Information
   Agent Status	If enabled, the status of the Access Experience app that is running on the endpoint
   Agent Version	If enabled, the version of the Access Experience app hat is installed on the endpoint
   Endpoint DLP Information
   DLP Status	If enabled, the status of Endpoint DLP that is running on the endpoint
   DLP Version	If enabled, the version of Endpoint DLP that is running on the endpoint
6. (Optional) You can take the following Actions on this agent for troubleshooting purposes:

   • Run a remote shell
   • Upgrade the agent
   • Downgrade the agent
   • Download the latest HIP reports
   • Generate Prisma Access Agent logs

   These actions are not visible to administrators with the View Only Administrator role.