View Detailed Information About a Device

1. Select ConfigurationEndpoint Management.
2. (Optional) Set the Time Range for which you want to view the data. You can select a preset time range or customize the time range.
3. In the Devices table, scroll through the list to find the device or search for a device.
4. Select the hostname of the device for which you want to get detailed information. Be sure to select the hostname itself and not the check box.

5. In the window that slides open, review the information about the selected device:

   You can view the following information:

   Field	Description
   Experience Score (<Time Range>)	(macOS and Windows agents only) Shows a weighted average of application performance metrics for the selected endpoint across all monitored apps if Autonomous DEM (ADEM) has been enabled. The experience score gives an indication of how the Prisma Access Agent is performing on the end user's device. You can select MOBILE USER EXPERIENCE to view application experience details about the associated user ID. If ADEM has not been set up, select Here is how to set up for more information.
   Device Information
   Host Name	The hostname of the endpoint
   Private IP	The IP address assigned to the endpoint by the gateway
   Public IP	The IP address assigned to the endpoint by the ISP
   OS Version	The version of the operating system on the endpoint
   Host ID	The physical address (or MAC address) of the main network adapter on the endpoint
   Platform	The operating system that’s running on the endpoint
   User Information
   User Id	The user ID associated with the Prisma Access Agent.
   Last Seen	The last time a keep-alive was sent to Prisma Access.
   Agent Information
   Agent Status	The status of the Prisma Access Agent running on the endpoint
   Agent Version	The version of the Prisma Access Agent that’s running on the endpoint
   Ring	(macOS and Windows agents only) The upgrade ring that the agent belongs to
   Previous Agent Version	The previous version of the Prisma Access Agent that was installed on the endpoint
   ADEM Information (macOS and Windows agents only)
   Agent Status	If installed, the status of the Access Experience app that is running on the endpoint
   Agent Version	If installed, the version of the Access Experience app hat is installed on the endpoint
   Endpoint DLP Information (macOS and Windows agents only)
   DLP Status	If enabled, the status of Endpoint DLP that is running on the endpoint
   DLP Version	If enabled, the version of Endpoint DLP that is running on the endpoint
   Anti-Tamper (macOS and Windows agents only)
   Privileged Access Protection	Shows the status (Enabled or Disabled) of the privileged access protection (or anti-tamper protection), for the device.
   Disable Agent with OTP	Shows the status (Allow or Disallow) of the disable agent with one-time password (OTP) function.
   One-Time Passwords (OTPs) (macOS and Windows agents only)
   Privileged Access OTP	Contains the Privileged Access OTP when Privileged Access Protection is enabled. If Privileged Access Protection is disabled, no Privileged Access OTP appears. The OTP is masked. Click the eye icon to show the OTP. Click the clipboard icon to copy the OTP to the clipboard.
   Disable OTP	Contains the Disable Agent OTP if Disable Agent with OTP is set to Allow. When Disable Agent with OTP disabled, no Disable Agent OTP appears. The OTP is masked. Click the eye icon to show the OTP. Click the clipboard icon to copy the OTP to the clipboard.
   Uninstall OTP	Contains the Uninstall OTP when Privileged Access Protection is enabled. If Privileged Access Protection is disabled, no Uninstall OTP appears. The OTP is masked. Click the eye icon to show the OTP. Click the clipboard icon to copy the OTP to the clipboard.

6. (Optional) You can take the following Actions on this agent for troubleshooting purposes:

   • Run a remote shell (macOS and Windows agents only)
   • Upgrade the agent (macOS and Windows agents only)
   • Downgrade the agent (macOS and Windows agents only)
   • Download the latest HIP reports
   • Generate Prisma Access Agent logs

   These actions are not visible to administrators with the View Only Administrator role.