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Strata Cloud Manager

Get Help with Strata Copilot

Table of Contents

Get Help with Strata Copilot

Learn how to effectively use Strata Copilot for troubleshooting, feedback, and support case creation. Discover streamlined processes for getting technical assistance and remediation guidance.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Panorama or Strata Cloud Manager)
  • NGFW, including those funded by Software NGFW Credits
Each of these licenses include access to Strata Cloud Manager:
Strata Copilot insights can also depend on the products you’re using with Strata Cloud Manager, your licenses, and your role permissions.
Strata Copilot is your versatile AI assistant designed to enhance your experience with Strata Cloud Manager. To ensure the best product experience possible, we continuously improve Strata Copilot's functionality and responses based on your valuable feedback. You can leverage Strata Copilot to troubleshoot Strata Cloud Manager issues, open support cases, and gain insights. By mastering Strata Copilot's capabilities, you'll optimize your workflow, quickly address challenges, and maximize the potential of your Strata Cloud Manager environment.

Share Feedback About a Response

For any Strata Copilot response, you can give a thumbs up to indicate that the response was helpful, or give a thumbs down to let us know that the response wasn't what you were expecting. Leaving detailed feedback on Strata Copilot responses, including what worked well and what didn’t, helps us to make Strata Copilot better.

Get Remediation Guidance or Open a Support Case

When facing a technical issue, you can use Strata Copilot to efficiently open a support case or get remediation guidance. There are two ways to initiate this process:
  • In a Strata Copilot chat, type Open a Case.
  • Click the Create a support ticket button at the bottom of the Copilot interface.
After you begin the process of opening a support ticket, Strata Copilot guides you through an intelligent case creation process. It begins by collecting all necessary information upfront, ensuring that no crucial details are missed. Strata Copilot ensures comprehensive information gathering through mandatory data fields for each case type, while still maintaining flexibility for critical severity cases. As you provide information, the system conducts an automated analysis using category-specific playbooks, including a dedicated playbook for commit issues.
Throughout this process, you'll receive real-time updates, keeping you informed of the playbook's progress. If you need to step away, Strata Copilot preserves your case creation state for one hour, allowing you to resume if interrupted.
As Strata Copilot processes your input, it also leverages your case details to provide relevant technical content resources. These resources are designed to help you quickly address issues on your own, potentially resolving your problem without the need to wait for a case agent. If you find that you still need support after reviewing the provided resources, you can easily proceed with submitting the case, now enriched with all the necessary information for swift resolution.
This workflow provides you with a streamlined and effective support experience.