Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account
Table of Contents
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- About Cloud NGFW for AWS
- Getting Started from the AWS Marketplace
- Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account
- Cloud NGFW for AWS Pricing
- Cloud NGFW Credit Distribution and Management
- Cloud NGFW for AWS Free Trial
- Cloud NGFW for AWS Limits and Quotas
- Subscribe to Cloud NGFW for AWS
- Locate Your Cloud NGFW for AWS Serial Number
- Cross-Account Role CFT Permissions for Cloud NGFW
- Invite Users to Cloud NGFW for AWS
- Manage Cloud NGFW for AWS Users
- Deploy Cloud NGFW for AWS with the AWS Firewall Manager
- Enable Programmatic Access
- Terraform Support for Cloud NGFW AWS
- Provision Cloud NGFW Resources to your AWS CFT
- Configure Automated Account Onboarding
- Usage Explorer
- Create a Support Case
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- Prepare for Panorama Integration
- Link the Cloud NGFW to Palo Alto Networks Management
- Unlink the Cloud NGFW from Palo Alto Networks Management
- Associate a Linked Panorama to the Cloud NGFW Resource
- Use Panorama for Cloud NGFW Policy Management
- View Cloud NGFW Logs and Activity in Panorama
- View Cloud NGFW Logs in Strata Logging Service
- Tag Based Policies
- Configure Zone-based Policy Rules
- Enterprise Data Loss Prevention (E-DLP) Integration with Cloud NGFW for AWS
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- Strata Cloud Manager Policy Management
Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account
Onboard your Cloud NGFW tenant with an existing customer support account.
Cloud NGFW will prompt you to register a
support account for your Cloud NGFW tenant after you successfully reset your
password and before you log in to your Cloud NGFW tenant console for the first time.
If you are a registered user of one or more existing Palo Alto Networks support
account(s), you can choose to register your Cloud NGFW tenant with one of
them during initial log in.
You may have used a different email address to
subscribe to Cloud NGFW and a different one to access the Palo Alto Networks Support
account. Alternatively, you can create a dedicated Palo Alto Networks support account
for Cloud NGFW. In both cases, you will skip the registration option during the initial
login but register your Cloud NGFW tenant in the Customer Support
Portal.Register Your Cloud NGFW Tenant During the Initial Login
Use this procedure to register your Cloud NGFW tenant with your
existing support account:
- Log into the Cloud NGFW console.In the Enable Palo Alto Networks Support screen, select Yes.If you select No in the Enable Palo Alto Networks screen, you’ll need to use the Customer Support Portal (CSP) to register your Cloud NGFW tenant, or, use the Cloud NGFW console to register with the CSP. See Register Your Cloud NGFW Tenant using the Customer Support Portal andUse the drop-down menu to select the support account.Click Next.If you have previously registered your Customer Support (CSP) account the drop-down is populated with existing accounts. If, however, you are a new user and do not yet have an account, use the CSP page to create an account. See Register Your Cloud NGFW Tenant using the Customer Support Portal and Register Your Cloud NGFW Tenant on the Customer Support Portal Using the Cloud NGFW Console.
Register Your Cloud NGFW Tenant Using the Customer Support Portal
You can use the Customer Support Portal to register your Cloud NGFW tenant.You'll need an account to log into the CSP. Seecreate a Customer Support account for more information.- In the Customer Support Portal, enter your login credentials, then click Next.The Your Support Account page displays information associated with your login credentials. Select the Palo Alto Networks Support Account, then click Register Product.Once registration is complete, a confirmation window appears, followed by the Customer Support Portal page:
Register Your Cloud NGFW Tenant on the Customer Support Portal Using the Cloud NGFW Console
If you don’t have an existing Palo Alto Networks support account, you’ll be prompted to secure one prior to using your Cloud NGFW tenant.- Log into the Cloud NGFW resource.In the Enable Palo Alto Networks Support page, select No.Click Next.In the Cloud NGFW console, click Register Your Tenant on CSP.To associate your Cloud NGFW tenant with a Customer Support Portal account, you’ll need your device registration information, including your Tenant ID and the Serial Number for your Cloud NGFW resource. You can find this information on the Tenant page in the Cloud NGFW console. See the information provided in the Create a Support Case page.On the Register Product page in the Customer Support Portal, use the drop-down menu to select AWS Cloud NGFW for the Cloud Marketplace. Enter the Tenant ID and Serial Number and resolve the Captcha.To locate the tenant ID and serial number, see the information provided in the Create a Support Case page.Click Next.Create your support account. Enter Account Details, then click Validate Address.You may be prompted to verify your address for the new support account. If necessary, verify your address, and click OK to send an authentication request to the email address you specified.Check your email for an authentication code. Enter the Authentication code, then click Next.Confirm your email address for your Customer Support Portal account, then click Next.Verify your Contact Information. Select your Security Notification Subscriptions, then click Register ProductOnce registration is complete, a confirmation window appears, followed by the Customer Support Portal page: