Cloud NGFW for AWS
    : Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account
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    5. Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account
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    Cloud NGFW for AWS

    Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account

    Table of Contents

    Register Your Cloud NGFW Tenant with a Palo Alto Networks Support Account

    Onboard your Cloud NGFW tenant with an existing customer support account.
    Cloud NGFW will prompt you to register a support account for your Cloud NGFW tenant after you successfully reset your password and before you log in to your Cloud NGFW tenant console for the first time. If you are a registered user of one or more existing Palo Alto Networks support account(s), you can choose to
    register your Cloud NGFW tenant
     with one of them
    during initial log in
    .
    You may have used a different email address to subscribe to Cloud NGFW and a different one to access the Palo Alto Networks Support account. Alternatively, you can create a dedicated Palo Alto Networks support account for Cloud NGFW. In both cases, you will skip the registration option during the initial login but
    register your Cloud NGFW tenant in the Customer Support Portal
    .

    Register Your Cloud NGFW Tenant During the Initial Login

    Use this procedure to register your Cloud NGFW tenant with your existing support account:
    1. Log into the Cloud NGFW console.
    2. In the
      Enable Palo Alto Networks Support
       screen, select
      Yes
      .
      If you select
      No
      in the
      Enable Palo Alto Networks
       screen, you’ll need to use the Customer Support Portal (CSP) to register your Cloud NGFW tenant, or, use the Cloud NGFW console to register with the CSP. See
      Register Your Cloud NGFW Tenant using the Customer Support Portal
       and
    3. Use the drop-down menu to select the support account.
    4. Click
      Next
      .
      If you have previously registered your Customer Support (CSP) account the drop-down is populated with existing accounts. If, however, you are a new user and do not yet have an account, use the CSP page to create an account. See Register Your Cloud NGFW Tenant using the Customer Support Portal and Register Your Cloud NGFW Tenant on the Customer Support Portal Using the Cloud NGFW Console.

    Register Your Cloud NGFW Tenant Using the Customer Support Portal

    You can use the Customer Support Portal to register your Cloud NGFW tenant.
    You'll need an account to log into the CSP. Seecreate a Customer Support account for more information.
    1. In the Customer Support Portal, enter your login credentials, then click
      Next
      .
    2. The
      Your Support Account
      page displays information associated with your login credentials. Select the Palo Alto Networks Support Account, then click
      Register Product
      .
      Once registration is complete, a confirmation window appears, followed by the Customer Support Portal page:

    Register Your Cloud NGFW Tenant on the Customer Support Portal Using the Cloud NGFW Console

    If you don’t have an existing Palo Alto Networks support account, you’ll be prompted to secure one prior to using your Cloud NGFW tenant.
    1. Log into the Cloud NGFW resource.
    2. In the
      Enable Palo Alto Networks Suppor
      t page, select
      No
      .
    3. Click
      Next
      .
    4. In the Cloud NGFW console, click
      Register Your Tenant on CSP
      .
      To associate your Cloud NGFW tenant with a Customer Support Portal account, you’ll need your device registration information, including your
      Tenant ID
      and the
      Serial Number
       for your Cloud NGFW resource. You can find this information on the
      Tenant
      page in the Cloud NGFW console. See the information provided in the Create a Support Case page.
    5. On the
      Register Product
       page in the Customer Support Portal, use the drop-down menu to select
      AWS Cloud NGFW
       for the
      Cloud Marketplace
      . Enter the
      Tenant ID
       and
      Serial Number
       and resolve the Captcha.
      To locate the tenant ID and serial number, see the information provided in the Create a Support Case page.
    6. Click
      Next
      .
    7. Create your support account. Enter
      Account Details
      , then click
      Validate Address.
      You may be prompted to verify your address for the new support account. If necessary, verify your address, and click
      OK
       to send an authentication request to the email address you specified.
    8. Check your email for an authentication code. Enter the
      Authentication code
      , then click
      Next
      .
    9. Confirm your email address for your Customer Support Portal account, then click
      Next
      .
    10. Verify your
      Contact Information
      . Select your
      Security Notification Subscriptions
      , then click
      Register Product
      Once registration is complete, a confirmation window appears, followed by the Customer Support Portal page:

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