Free and Premium Features

Learn what comes with your Premium
AIOps for NGFW
subscription.
AIOps for NGFW comes in two license tiers: free and premium.
Free
AIOps for NGFW
features enrich your understanding of your firewall deployment.
Free features:
  • assess the firewall’s configuration and identify areas for improvement
  • provide easy access to runtime and historical telemetry data from firewalls
  • detect system issues (independent of the detection method)
  • reduce time to resolution through alert/notification workflows
  • provide dynamic dashboards and visualizations for several security subscriptions
With a premium tier license, you have access to both free and premium features. Premium features focus on ensuring full utilization and maximal security outcome from your firewalls.
Premium features:
  • use advanced ML techniques to promote an always-optimal security posture that responds to the changing threat and network landscapes, thereby reducing the attack surface
Premium instances have a label under the application name in the UI:
Feature Set
Free
Premium
Strengthen Security Posture
Yes
Yes
  • Device configuration best practices assessment
Yes
Yes
  • Recommendations for closing security gaps
Yes
Yes
  • CLI commands for remediation
Yes
Yes
Proactively Resolve Firewall Disruptions
Partial
Yes
  • Hardware alerts
Yes
Yes
  • Software and licensing alerts
Yes
Yes
  • Config limit alerts
Yes
Yes
  • Stale threat content alerts
Yes
Yes
  • Resource limit alerts
Partial (Critical system resources, such as Dataplane and Management Plane CPU/Memory)
Yes
Troubleshoot with Logs
Yes
Yes
  • View, query and export logs
    This is an Activity feature.
Yes
Yes
Optimize Your Security Investment
Yes
Yes
  • Device ranking based on health and security posture
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Notifications
Partial
Yes
Yes
Yes
  • ServiceNow Integration
No
Yes
Engagement and Support
Partial
Yes
  • Access to LiveCommunity resources and Documentation
Yes
Yes
  • LiveCommunity support
No
Yes
  • In-product support ticket creation capability for operational issues
    requires Platinum Tier Support on the firewall (except for Power Supply Failure alerts)
No
Yes
New capabilities in the product, across all feature categories, will be assigned to the Free and Premium tiers based solely on the discretion of Palo Alto Networks.

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