Get started with Autonomous DEM in Prisma Access to continually
monitor the digital experience across all users and applications
in your SASE environment.
To enable Autonomous Digital Experience Management
(ADEM) for your Prisma Access mobile users, you must already have
a Prisma Access for Users license. You can then apply your ADEM
license to your Windows and MacOS users to enable them to run synthetic
tests that continuously monitor your users’ digital experience on
Autonomous DEM is supported on GlobalProtect app
version 5.2.6 running on Windows or MacOS endpoints only.
You must be using Cloud Managed Prisma
Access or the 2.0 Innovation Release of Panorama Managed Prisma
Access with an active Prisma Access for Users license.
You can use ADEM whether you are using Panorama Managed
Prisma Access or Cloud Managed Prisma Access, but you will manage ADEM from
the Cloud Management console.
Purchase Autonomous DEM license for your mobile users.
If you purchased an Autonomous DEM license with a new Prisma
Access subscription, you will activate ADEM during the Prisma Access
activation process. If you purchased an add-on Autonomous DEM license
for an existing Prisma Access subscription, activation will happen
With an active ADEM license, you can configure
up to 10 synthetic tests per user (though the number of tests aren’t
limited at the user level, so you could configure five tests for
one user and 15 tests for another).
Verify that the users for which you want to enable ADEM
are running a compatible version of the GlobalProtect app.
ADEM requires GlobalProtect app version 5.2.6 or later
and is only supported on Windows and MacOS endpoints.
Configure security policy to allow your ADEM-enabled
GlobalProtect users to connect to the ADEM service and run synthetic
Required security policy includes allowing access to HTTPS,
TCP, and ICMP. Optionally you may also need to allow access to HTTP,
depending on how you plan to configure your app tests.
Use the Autonomous DEM Summary and Applications dashboards
to within the Prisma Access Cloud
Management console to get a sense of the baseline digital
experience score for your SASE environment as a whole, and for each
Even before you begin configuring app tests to monitor
specific applications, you can use the Applications
dashboard to get an overall view of the applications in use
across your network and use this information to decide which applications you
want to monitor.
Add app tests for the users and applications you want
Use the ADEM dashboards to
monitor the digital experience of users and applications across
your SASE environment and use the information to troubleshoot issues
as they arise.