Autonomous DEM Administrator's Guide
    : Enable Zoom Integration with ADEM
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    Autonomous DEM Administrator's Guide

    Enable Zoom Integration with ADEM

    Table of Contents

    Enable Zoom Integration with ADEM

    If you are using the Strata Cloud Manager user interface, see the AI-Powered ADEM Administrator's Guide.
    Before you enable Zoom integration with ADEM, be sure to purchase a Zoom Quality of Service Subscription (QSS) as an add-on from Zoom. You can use Zoom QSS along with the standard ADEM license. Zoom QSS offers loss, latency, jitter, and bandwidth for every user, for every minute on Zoom.
    To enable Zoom integration, you have to authorize yourself to Zoom using your Zoom credentials. You must have administrative privileges to the Zoom account. You can disable the Zoom integration for your tenants at any time, but if you do so and later want to enable the Zoom integration for that tenant, you will be required to repeat the authorization process.

    For New ADEM Customers

    If you are a new ADEM customer, you must edit the Zoom pre-defined app test to configure the users for whom you want to enable Zoom monitoring, Follow this process to enable Zoom integration with ADEM for all Mobile Users:
    1. Open the
      Applications
       dashboard in ADEM and select the
      Application Tests
       tab.
    2. Under
      Application Test Name
      , click
      zoom-meeting
      , the pre-defined application test for Zoom to open the
      Edit App Test
       page.
    3. In the
      Source
       section, the
      Mobile Users
       selection is set to
      None
       by default. Select the
      Mobile Users
       whose Zoom experience you want to monitor.
    4. Under
      Target
      ,
      1. Select
        zoom-meeting
         or
        zoom-base
         from the
        Application Entities
         menu.
        The
        Enable Zoom Integration for Mobile Users
         section appears.
      2. Authorize Zoom Integration
         under
        Enable Zoom Integration for Mobile Users
        . You must have Zoom Administrator access to do so. This authorizes the use of Zoom Quality of Service for ADEM. You will see prompts informing you that authorization is in progress and subsequently a message on successful completion.
        Upon successful authorization, you will be redirected to the Zoom application where you must
        Allow
         ADEM to receive the Zoom QSS data. You should see a blue slider replace the
        Authorize Zoom Integration
         with the blue slider button placed to the right indicating that the Zoom calls are now monitored for the mobile users that you selected in
        Source
        .
    5. Save
       your changes.

    For Existing Customers

    If you are an existing ADEM customer (you are already using ADEM and have a license for it), you must create and configure a new app test for Zoom. Follow these steps to enable the Zoom integration:
    1. Create an app test for Zoom. See Set up an Autonomous DEM Application Test for details on this.
    2. On the
      New App Test
      Source
       section, select the
      Mobile Users
       whose Zoom experience you want to monitor.
    3. In the
      Target
       section, select either
      zoom-meeting
       or
      zoom-base
       under
      Application Entities
      . Also, make sure that the slider button under
      Enable Zoom Integration for Mobile Users
       is placed to the right indicating that the Zoom calls are now monitored for the mobile users that you selected in
      Source
      .
    4. Save
       your changes.

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