Possible Root Causes for Performance Degradation
Table of Contents
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- Autonomous DEM
- Products That Use Autonomous DEM
- Set up an Autonomous DEM Application Test
- ADEM Data Collection and Agent Processes
Possible Root Causes for Performance Degradation
There may be one or more causes for poor Zoom performance.
If you are using the Strata Cloud Manager user interface, see
the AI-Powered ADEM Administrator's Guide.
ADEM has the ability to leverage existing synthetic test data to interpret the root cause
of experience issues that users have on Zoom. A root cause represents a problem that we
believe requires attention and action. Here are some of the most likely root causes of
experience issues that users could face. In some cases there may be more than one root
cause.
The cause for poor performance could lie in one or more of the following segments:
Device
Cause | Description/Remediation |
|---|---|
High Memory Consumption | The user's device was consuming more than 95% of available RAM.
They will likely see improvement if they close unused tabs and
applications or restart their machine. |
High CPU Consumption | The user's device was consuming more than 95% CPU. They will
likely see improvement if they close compute-intensive applications
or restart their machine. |
Enable/Disable of Global Protect | Connectivity was disrupted when the user enabled or disabled
Global Protect. We suggest leaving Global Protect enabled at all
times. |
WiFi
Cause | Description/Remediation |
|---|---|
WiFi Signal Quality | WiFi signal quality is poor. The user will likely see an
improvement if they move closer to their WiFi router. If they still
experience poor WiFI signal quality, check if they're using an old
WiFi router. |
Internet
Cause | Description/Remediation |
|---|---|
High Loss on ISP | The user's Internet Service Provider experienced high packet
loss. They may need to restart their LAN router. If the issue
persists, we suggest contacting their internet service
provider. |
High Latency on ISP | The user's Internet Service Provider experienced high latency.
They may need to restart their LAN router. If the issue persists, we
suggest contacting their internet service provider. |
High Jitter on ISP | The user's Internet Service Provider experienced high jitter.
They may need to restart their LAN router. If the issue persists, we
suggest contacting their internet service provider. |
Local Network
Cause | Description/Remediation |
|---|---|
High Loss on LAN | The user's local network experienced high packet loss. They will
likely see improvement if users on their network avoid activities
that use the internet heavily like gaming and video streaming. If
the issue persists, they may need to restart their router |
High Latency on LAN | The user's local network experienced high latency. They will
likely see improvement if users on their network avoid activities
that use the internet heavily like gaming and video streaming. If
the issue persists, they may need to restart their router. |
High Jitter on LAN | The user's local network experienced high jitter. They will
likely see improvement if users on their network avoid activities
that use the internet heavily like gaming and video streaming. If
the issue persists, they may need to restart their router |