Autonomous DEM Administrator's Guide
    : Synthetics for a Mobile User
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    2. Autonomous DEM
    3. Autonomous DEM Administrator's Guide
    4. First Look at Autonomous DEM Dashboards
    5. Monitored Mobile Users Dashboard
    6. User Details
    7. Synthetics for a Mobile User
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    Autonomous DEM Administrator's Guide

    Synthetics for a Mobile User

    Table of Contents

    Synthetics for a Mobile User

    If you are using the Strata Cloud Manager user interface, see the AI-Powered ADEM Administrator's Guide.

    Application Experience Trend

    • <device>
      Experience on
      <application>
       - View the trend lines for all apps as well as for the selected app and see where the selected app stands in comparison to the rest of the apps running on the device. This graph also shows you the status of your GlobalProtect connection along with visual markers of the duration when the GlobalProtect connection was lost. You can see the GlobalProtect status by hovering your mouse cursor over a
      Significant Event
       symbol.
    • Path to
      <application>
       - This chart allows you to quickly pinpoint which segment of the end-to-end experience is likely causing the issue for the user. Click on a segment, such as Device, WiFi, Local Network, Internet, Prisma Access, or the app name, to view the associated data for that segment in the
      Trends
      ,
      Path Visualization
      , or
      Device Details
       tabs below them.

    Trends tab

    This tab shows you the following metrics:
    • Application Performance Metrics
      Metric
      Description
      Availability
      Application availability (in percentage) during the
      Time Range
      .
      DNS Lookup
      DNS resolution time.
      TCP Connect
      Time taken to establish a TCP connection.
      SSL Connect
      Time taken to establish an SSL connection.
      HTTP Latency
      Time taken to establish an HTTP connection.
      Time to First Byte
      The total of DNS Lookup, TCP Connect, SSL Connect and HTTP Latency time results in the Time to First Byte.
      Data Transfer
      Total time taken for the entire data to be transferred.
      Time to Last Byte
      Time to First Byte + Data Transfer time.
    • Device Health Metrics
      Metric
      Description
      Memory
      Memory used by the device at a particular time in the
      Time Range
      . Hover over the trend line to see the average amount of memory the device used during the
      Time Range
      .
      CPU
      CPU power used by the device at a particular time in the
      Time Range
      . Hover over the trend line to see the average amount of CPU the device used during the
      Time Range
      ..
      Battery
      Hover over the trend line to see the amount of battery power the device is using at any point during the
      Time Range
      .
      Disk Usage
      How much of the hard disk space has been used. Hover over the trend line to see the amount of disk space in use on the device during the
      Time Range
      .
      Disk Queue Length
      The number of outstanding requests that are waiting to be sent to the disk, a high number implies poor performance.
      • Top 5 Processes Consuming Most Memory
         and
        Top 5 Processes Consuming Most CPU
        The
        Top 5 Processes Consuming Most Memory
         and
        Top 5 Processes Consuming Most CPU
         widgets display the 5 processes that consume the most memory and CPU on a user's device. These widgets are not dependent on the Self-Serve feature being enabled or disabled. The numbers displayed here are an aggregate of all samples taken during the selected
        Time Range
        . Refer to the section on the Time Range Filter for details on the frequency of data samples collected. They list each process by name and how much memory or CPU the process was consuming at the selected time. You can collapse these widgets by clicking on the arrow next to the widget title.

    Path Visualization tab

    This tab shows you the hop-by-hop network details of the traffic flow from the user to an application. Even if your VPN is disabled, it will provide visibility on all the internet hops from the user to an application. If your application (private application) is not reachable from an untrusted network when the VPN is disabled, it will fail the availability test and the application experience for that session will be impacted.

    Device Details tab

    Zoom Integration tab

    This tab is visible only if you have purchased and enabled the Zoom QSS from Zoom. For details on the widgets in this tab see Zoom Performance Analysis for Mobile Users.

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