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    Register the Firewall
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    Register the Firewall

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    Register the Firewall

    Use your active Palo Alto Networks® Customer Support account to register your firewalls on our Customer Support Portal and then automatically configure your firewall with our recommended Day 1 configuration.
    Before you can activate support and other licenses and subscriptions, you must first register the firewall. Before you can register a firewall, though, you must first have an active support account. Perform one of the following tasks depending on whether you have an active support account:
    If you are registering a VM-Series firewall, refer to the VM-Series Deployment Guide for instructions.

    Create a New Support Account and Register a Firewall

    If you do not already have an active Palo Alto Networks support account, then you need to register your firewall when you create your new support account.
    1. Go to the Palo Alto Networks Customer Support Portal.
    2. Click Create my account.
    3. Enter Your Email Address, check I’m not a robot, and click Submit.
    4. Select Register device using Serial Number or Authorization Code and click Next.
    5. Complete the registration form.
      1. Enter the contact details for the person in your organization who will own this account. Required fields are indicated by red asterisks.
      2. Create a UserID and Password for the account. Required fields are indicated by red asterisks.
      3. Enter the Device Serial Number or Auth Code.
      4. Enter your Sales Order Number or Customer Id.
      5. To ensure that you are always alerted to the latest updates and security advisories, Subscribe to Content Update Emails, Subscribe to Security Advisories, and Subscribe to Software Update Emails.
      6. Select the check box to agree to the End User Agreement and Submit.

    Register a Firewall

    If you already have an active Palo Alto Networks Customer Support account, perform the following task to register your firewall.
    1. Log in to the firewall web interface.
      Using a secure connection (HTTPS) from your web browser, log in using the new IP address and password you assigned during initial configuration (https://<IP address>).
    2. Locate your serial number and copy it to the clipboard.
      On the Dashboard, locate your Serial Number in the General Information section of the screen.
    3. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in, Sign In now.
    4. Register the firewall.
      1. On the Support Home page, click Register a Device.
      2. Select Register device using Serial Number or Authorization Code, and then click Next.
      3. Enter the firewall Serial Number (you can copy and paste it from the firewall Dashboard).
      4. (Optional) Enter the Device Name and Device Tag.
      5. (Optional) If the device will not have a connection to the internet, select the Device will be used offline check box and then, from the drop-down, select the OS Release you plan to use.
      6. Provide information about the physical location where you plan to deploy the firewall including the Address, City, Postal Code, and Country.
        The physical location of the firewall is set on the Customer Support Portal. There is no command on the firewall to set the physical location.
      7. Read the End User License Agreement (EULA) and the Support Agreement, then Agree and Submit.
        You can view the entry for the firewall you just registered under Devices.
    5. (Firewalls with line cards) To ensure that you receive support for your firewall’s line cards, make sure to Register the Firewall Line Cards.

    (Optional) Perform Day 1 Configuration

    After you register your firewall, you have the option of running Day 1 Configuration. The Day 1 Configuration tool provides configuration templates informed by Palo Alto Networks best practices, which you can use as a starting point to build the rest of your configuration.
    The benefits of Day 1 Configuration templates include:
    • Faster implementation time
    • Reduced configuration errors
    • Improved security posture
    Perform Day 1 Configuration by following these steps:
    1. From the page that displays after you have registered your firewall, select Run Day 1 Configuration.
      If you’ve already registered your firewall but haven’t run Day 1 Configuration, you can also run it from the Customer Support Portal home page by selecting ToolsRun Day 1 Configuration.
    2. Enter the Hostname and Pan OS Version for your new device, and optionally, the Serial Number and Device Type.
    3. Under Management, select either Static or DHCP Client for your Management Type.
      Selecting Static will require you fill out the IPV4, Subnet Mask, and Default Gateway fields.
      Selecting DHCP Client only requires that you enter the Primary DNS and Secondary DNS. A device configured in DHCP client mode will ensure the management interface receives an IP address from the local DHCP server, or it will fill out all the parameters if they are known.
    4. Fill out all fields under Logging.
    5. Click Generate Config File.
    6. To import and load the Day 1 Configuration file you just downloaded to your firewall:
      1. Log into your firewall web interface.
      2. Select DeviceSetupOperations.
      3. Click Import named configuration snapshot.
      4. Select the file.

    Register the Firewall Line Cards

    The following firewalls use line cards that must be registered to receive support with troubleshooting and returns:
    • PA-7000 Series firewalls
    • PA-5450 firewall
    If you do not have a Palo Alto Networks Customer Support account, create one by following the steps at Create a New Support Account and Register a Firewall. Return to these instructions after creating your Customer Support account and registering your firewall.
    1. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in, Sign In now.
    2. Select AssetsLine Cards/Optics/FRUs.
    3. Register Components.
    4. Enter the Palo Alto Networks Sales Order Number of the line cards into the Sales Order Number field to display the line cards eligible for registration.
    5. Register the line cards to your firewall by entering its chassis serial number in the Serial Number field. The Location Information below auto-populates based on the registration information of your firewall.
    6. Click Agree and Submit to accept the legal terms. The system updates to display the registered line cards under AssetsLine Cards/Optics/FRUs.

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