The Mexico Central and Mexico West locations are changing
their IP pool location group starting with the Prisma Access 6.1
release. You must take action if you have configured mobile user IP address
pools for these locations based on location groups.
If you have enabled the Prisma AccessMexico Central or
Mexico West mobile user locations, and if you have configured Client
IP Pool allocation based on the following legacy groups, you need to
take action:
If you have not configured IP address pools based on these location
groups, no action is required.
The location groups are changing for the Mexico Central and Mexico
West mobile user IP pool groups.
- The Mexico Central location group is changing from
ip-pool-group-31 (US-Central) to ip-pool-group-1
(US-Eastern).
- The Mexico West location group is changing from ip-pool-group-23
(US-Western) to ip-pool-group-1 (US-Eastern).
This change might cause connectivity issues if you have
allowlisted access to internal applications based on the IP address.
To align with the updated Private IP allocation structure, if you are
affected, you must perform the following steps immediately:
- Preallocate public IP address for Mexico Central and Mexico West
Prisma Access location using APIs, or contact your
Palo Alto Networks account representative to assist with this
process.
- Allow list these public IP addresses in your SaaS
applications.
- Deboard the Mexico Central Prisma Access location.
- Deboard the Mexico West Prisma Access location.
- Push your configuration ( for Prisma Access (Managed by Strata Cloud Manager) deployments or
Prisma Access (Managed by Panorama) deployments) to save the changes
- After the push is successful, re-onboard the Mexico
Central and Mexico West PA locations.
- Configuring new mobile user IP address pool allocation for users
coming from these locations, using the new, correct pool group:
US-Eastern (ip-pool-group-1).
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