Prisma SD-WAN
Activate Your Prisma SD-WAN License
Table of Contents
Activate Your Prisma SD-WAN License
Learn how to activate Prisma SD-WAN license.
| Where Can I Use This? | What Do I Need? |
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Activate the Prisma SD-WAN web interface based on your license. Prisma SD-WAN activation varies depending on the status of your
transition to the Prisma™ SASE Platform.
You belong to one of the following categories:
- New Customer
- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.
- Existing Prisma SD-WAN Customer
- If you are logging in to Prisma SD-WAN through the Hub to allocate ION devices, use the steps in allocate ION devices for an existing user with a TSG-enabled tenant. If you are logging in to activate a tenant, use the multitenant activation workflow to activate additional tenants.
- If you are logging in to Prisma SD-WAN with the legacy URL to allocate ION devices or activate a tenant, contact Palo Alto Networks Support to open a Support case.
- If your tenant has migrated to TSG and you have received an activation email, use the steps in CSP activation workflow to activate your account.
- Existing Palo Alto Networks customerYou use an application that leverages TSG. You are trying to create a Prisma SD-WAN tenant or allocate ION devices.
- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.
- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.
If you do NOT have sufficient privileges to create a TSG, request a Superuser to grant privileges and create a TSG.- If you have received a magic link in your order, use the guided activation workflow.
- If you have not received a magic link in your order, use the CSP activation workflow.If you have purchased Prisma SD-WAN licenses before March 2021, and not yet TSG-migrated, use your direct link to launch Prisma SD-WAN, there is no activation required.
The following diagram shows the Prisma SD-WAN activation workflow.
After you receive an email from Palo Alto Networks identifying the license you are
activating, including all your add-ons and capacities, use the activation link to begin
the activation process. The service will help you with the process of allocating your
license, creating your tenant, and managing your users.
Select Activate Subscription in your email, then use one of the
following options:
As of December 2023, all stand-alone Prisma SD-WAN sales orders come with an activation email regardless if
the subscription is brand new or for an existing tenant. You will notice the new
behavior, for example, if you have an existing Prisma SD-WAN tenant
with existing ION hardware devices and you order more hardware devices for that tenant.