Troubleshoot Cloud Identity Engine Issues
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Troubleshoot Cloud Identity Engine Issues
If you are encountering issues with the Cloud Identity
Engine, refer to the following table for common issues and solutions.
If you are encountering specific issues when using the
Cloud Identity Engine, refer to the following table for common issues
and solutions. If you are still experiencing issues, be sure to
review how to Monitor Cloud Identity Engine Status and the Cloud Identity Engine Troubleshooting Checklist.
What Do I Do If... | Resolution |
---|---|
When I click Create to
create the SCIM Connector application in the Azure AD Portal, a Not found error
displays. | Refresh the page and recreate the SCIM Connector
application. |
The Azure AD Portal displays that the sync
is complete and there is a steady state for the SCIM Connector,
but the user and group count does not display. | If the user and group count does not display,
the sync is not fully complete. To resolve the issue, complete the
following steps:
|
The sync for the SCIM Connector is unable to complete
due to duplicate group names. | Group names must be unique; resolve the duplicate
group names so that they are unique and Restart provisioning .If
you are unable to resolve the duplicate group names and you don’t
need data from the duplicate groups or to use them in security policy,
you can continue the setup. |
I checked the status of the agent
on the Directories page and the status is “In Progress” but no groups
or OUs are listed. | While the domain is being synced,
the In Progress status appears on the
Directories page. If this is the first time the Cloud Identity Engine
is syncing the domain, the groups and OUs may take some time to
appear. If they do not display, delete then re-create the Cloud
Identity Engine tenant and add the domain(s) again. |
The hub does not redirect to display my Cloud Identity
Engine tenants or displays a blank page. | If this issue occurs, contact support (see Get Help). |