Use the Log Viewer for Troubleshooting

In the Cloud Identity Engine app, select
Authentication
Log Viewer
.

To ensure the page displays the latest data, click
Apply Search/Refresh
.

Use the
Date
selector to search based on when the issue occurred.
Select the number of results you want to
Show
on each page.
Select whether you want to display the results in order of
Newest first
or
Newest last
.
Select a
Profile
to restrict the search results to a specific identity provider (IdP) profile.
Select the
Status
you want to display (
All Status
,
Success
, or
Fail
).
To
Search by keyword
, enter a search term and
Apply Search
.
To view the SAML request and response and the JSON web token (JWT), select the
Details
( ) for the row that contains the data you want to view.
The log details display, allowing you to review the
Data Received
by the Cloud Identity Engine from your IdP and the
Data Sent
by the IdP to the Cloud Identity Engine. You can copy ( ) the text to use for troubleshooting.

Review the results to look for entries that indicate issues.
(Optional)
Export
the results as a .CSV file.