: Use the Log Viewer for Troubleshooting
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Use the Log Viewer for Troubleshooting

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Use the Log Viewer for Troubleshooting

Learn how to check the Log Viewer for information that you can use to troubleshoot authentication issues with the Cloud Identity Engine.
To troubleshoot authentication issues with identity providers or the firewall, use the Log Viewer to review messages to the log.
Each authentication phase generates at least two log entries, with the exception of SAML authentication using multiple CA chains in a certificate type, which generates three log entries.
  1. In the Cloud Identity Engine app, select
    Authentication
    Log Viewer
    .
  2. To ensure the page displays the latest data, click
    Apply Search/Refresh
    .
  3. Use the
    Date
    selector to search based on when the issue occurred.
  4. Select the number of results you want to
    Show
    on each page.
  5. Select whether you want to display the results in order of
    Newest first
    or
    Newest last
    .
  6. Select a
    Profile
    to restrict the search results to a specific identity provider (IdP) profile.
  7. Select the
    Status
    you want to display (
    All Status
    ,
    Success
    , or
    Fail
    ).
  8. To
    Search by keyword
    , enter a search term and
    Apply Search
    .
  9. To view the SAML request and response and the JSON web token (JWT), select the
    Details
    (
    ) for the row that contains the data you want to view.
    The log details display, allowing you to review the
    Data Received
    by the Cloud Identity Engine from your IdP and the
    Data Sent
    by the IdP to the Cloud Identity Engine. You can copy (
    ) the text to use for troubleshooting.
  10. Review the results to look for entries that indicate issues.
  11. (Optional)
    Export
    the results as a .CSV file.

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