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    Decommission a Firewall
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    Decommission a Firewall

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    Decommission a Firewall

    If you have an Enterprise Agreement, you can decommission PA-Series hardware on the Customer Support Portal.
    If you have an Enterprise Agreement, you can decommission PA-Series hardware on the Customer Support Portal.
    You can decommission hardware that is not part of an ELA.

    Bulk Decommission Assets

    1. Log in to the Customer Support Portal.
    2. Select
      Assets
      Network Security
      , then filter to view
      NGFW
      .
    3. Select the assets you want to decommission.
    4. Decommission
       the selected assets.
      Review the assets in the Bulk Decommission list.
    5. Bulk Decommission
       the assets.
    6. Agree and Submit
       to decommission the assets listed.
      Decommissioning assets is a permanent operation.
    7. View the decommissioned assets through
      Account Actions
      Decommissioned Assets
      .

    Decommission a Single Asset

    Use the Asset Actions to decommission a single asset.
    1. Log in to the Customer Support Portal.
    2. Select
      Assets
      Network Security
      , then filter to view
      NGFW
      .
    3. Select
      Licenses/Subscriptions
       in
      Actions
       for the asset you want to decommission.
      Review the asset details in the
      Licenses & Subscriptions
       panel.
    4. Decommission Asset
      .
    5. Select the reason to decommission the asset.
      • Lost or stolen
      • Customer Request
    6. Decommission
       the asset.
    7. Agree and Submit
       to decommission the assets listed.
      Decommissioning assets is a permanent operation.
    8. View the decommissioned assets through
      Account Actions
      Decommissioned Assets
      .

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