: Learn about Security Alerts

Learn about Security Alerts

Table of Contents

Learn about Security Alerts

There are several ways to learn that a security alert occurred.
There are several ways to learn about security alerts.
IoT Security
can automatically notify you by text and email, depending on the methods you enable in your account preferences. Even if you don’t have alert notifications enabled, you might still be notified when another user assigns you an alert for investigation.
You can also learn of alerts in the
IoT Security
portal itself by checking the Alerts section on the Security Dashboard, hovering over device names on the Devices page, and by viewing the Security Alerts page.
A way to learn about alerts in the
IoT Security
portal is in the Alerts section on the Security Dashboard. You can organize the alerts on display by severity (low, medium, high, critical), status (detected, investigating, remediating, resolved), device category (for example: audio streaming, IT server, point-of-sale system), or alert type (for example: security risk, unsecure protocol, user policy). When viewing by severity, the numbers in the Alerts column are clickable. Clicking one of them opens the
Security Alerts
All Alerts
page with a filter applied to show only the alerts matching the item you clicked.
When you hover your cursor over a device name on the Devices page, the
IoT Security
portal displays a pop-up panel with information about the device, including a list of alerts if there are any. Clicking one of the alert names opens the Alert Details page for it.
Click the name of an alert to open the Alert Details page in a new browser window.

Security Alert and System Alert Notification

In addition to viewing security alerts in the
IoT Security
portal or being notified to investigate an alert,
IoT Security
also sends email and text notifications automatically when events trigger them. It does this for two types of alerts:
  • Security Alerts
    – These alerts pertain to the devices
    IoT Security
    is monitoring and are triggered by behavioral changes that indicate a potential attack. Here's an example of a security alert notification:
    Palo Alto Networks IoT Policy Alert for Super Micro Computer device: (Warning) SSH User Authentication Brute Force. This event indicates a brute force attack through multiple login attempts to an SSH server.
  • System Alerts
    – These alerts pertain to next-generation firewalls. Currently only an outdated application content package triggers a system alert notification.
IoT Security
sends these notifications after a user with owner privileges enables them to be sent to all owners (enabled by default) or adds users to a list for notification on
Notification Management
The owner can add existing admin users by choosing them from a drop-down list that appears. These users receive notifications by email or text or both depending on their user preferences. The owner can also type in the individual email addresses or distribution lists of users whose email addresses share the same domain of one of the owners. (
IoT Security
rejects any address with a domain that's not shared by an owner.) These users receive notifications by email. If an owner disables
Send to all the owners
, then only those in the email lists will receive notifications.

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