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    Register the Firewall
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    Register the Firewall

    Table of Contents

    Register the Firewall

    Use your active Palo Alto Networks® Customer Support account to register your firewalls on our Customer Support Portal and then automatically configure your firewall with our recommended Day 1 configuration.
    Before you can activate support and other licenses and subscriptions, you must first register the firewall. Before you can register a firewall, though, you must first have an active support account. Perform one of the following tasks depending on whether you have an active support account:
    If you are registering a VM-Series firewall, refer to the VM-Series Deployment Guide for instructions.

    Create a New Support Account and Register a Firewall

    If you do not already have an active Palo Alto Networks support account, then you need to register your firewall when you create your new support account.
    2. Click
      Create my account
      .
    3. Enter
      Your Email Address
      , check
      I’m not a robot
      , and click
      Submit
      .
    4. Select
      Register device using Serial Number or Authorization Code
       and click
      Next
      .
    5. Complete the registration form.
      1. Enter your contact details. Required fields are indicated by red asterisks.
      2. Create a UserID and Password for the account. Required fields are indicated by red asterisks.
      3. Enter the
        Device Serial Number
         or
        Auth Code
        .
      4. Enter your
        Sales Order Number
         or
        Customer Id
        .
      5. To ensure that you are always alerted to the latest updates and security advisories,
        Subscribe to Content Update Emails
        ,
        Subscribe to Security Advisories
        , and
        Subscribe to Software Update Emails
        .
      6. Select the check box to agree to the End User Agreement and
        Submit
        .

    Register a Firewall

    If you already have an active Palo Alto Networks Customer Support account, perform the following task to register your firewall.
    1. Log in to the firewall web interface.
      Using a secure connection (HTTPS) from your web browser, log in using the new IP address and password you assigned during initial configuration (https://<IP address>).
    2. Locate your serial number and copy it to the clipboard.
      On the
      Dashboard
      , locate your
      Serial Number
       in the General Information section of the screen.
    3. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in,
      Sign In
       now.
    4. Register the firewall.
      1. On the Support Home page, click
        Register a Device
        .
      2. Select
        Register device using Serial Number or Authorization Code
        , and then click
        Next
        .
      3. Enter the firewall
        Serial Number
         (you can copy and paste it from the firewall Dashboard).
      4. (
        Optional
        ) Enter the
        Device Name
         and
        Device Tag
        .
      5. (
        Optional
        ) If the device will not have a connection to the internet, select the
        Device will be used offline
         check box and then, from the drop-down, select the
        OS Release
         you plan to use.
      6. Provide information about the physical location where you plan to deploy the firewall including the
        Address
        ,
        City
        ,
        Postal Code
        , and
        Country
        .
        The physical location of the firewall is set on the Customer Support Portal. There is no command on the firewall to set the physical location.
      7. Read the End User License Agreement (EULA) and the Support Agreement, then
        Agree and Submit
        .
        You can search for and manage the firewall you just registered from the
        Network Security
         page.
    5. (
      Firewalls with line cards
      ) To ensure that you receive support for your firewall’s line cards, make sure to Register the Firewall Line Cards.

    (Optional) Perform Day 1 Configuration

    After you register your firewall, you have the option of running Day 1 Configuration. The Day 1 Configuration tool provides configuration templates informed by Palo Alto Networks best practices, which you can use as a starting point to build the rest of your configuration.
    The benefits of Day 1 Configuration templates include:
    • Faster implementation time
    • Reduced configuration errors
    • Improved security posture
    Perform Day 1 Configuration by following these steps:
    1. From the page that displays after you have registered your firewall, select
      Run Day 1 Configuration
      .
      If you’ve already registered your firewall but haven’t run Day 1 Configuration, you can also run it from the Customer Support Portal home page by selecting
      Tools
      Run Day 1 Configuration.
    2. Enter the
      Hostname
       and
      Pan OS Version
       for your new device, and optionally, the
      Serial Number
       and
      Device Type
      .
    3. Under
      Management
      , select either
      Static
       or
      DHCP Client
       for your
      Management Type
      .
      Selecting
      Static
       will require you fill out the
      IPV4
      ,
      Subnet Mask
      , and
      Default Gateway
       fields.
      Selecting
      DHCP Client
       only requires that you enter the
      Primary DNS
       and
      Secondary DNS
      . A device configured in DHCP client mode will ensure the management interface receives an IP address from the local DHCP server, or it will fill out all the parameters if they are known.
    4. Fill out all fields under
      Logging
      .
    5. Click
      Generate Config File
      .
    6. To import and load the Day 1 Configuration file you just downloaded to your firewall:
      1. Log into your firewall web interface.
      2. Select
        Device
        Setup
        Operations
        .
      3. Click
        Import named configuration snapshot
        .
      4. Select the file.

    Register the Firewall Line Cards

    The following firewalls use line cards that must be registered to receive support with troubleshooting and returns:
    • PA-7000 Series firewalls
    • PA-5450 firewall
    If you do not have a Palo Alto Networks Customer Support account, create one by following the steps at Create a New Support Account and Register a Firewall. Return to these instructions after creating your Customer Support account and registering your firewall.
    1. Go to the Palo Alto Networks Customer Support Portal and, if not already logged in,
      Sign In
       now.
    2. Select
      Assets
      Line Cards/Optics/FRUs
      .
    3. Register Components
      .
    4. Enter the Palo Alto Networks Sales Order Number of the line cards into the
      Sales Order Number
       field to display the line cards eligible for registration.
    5. Register the line cards to your firewall by entering its chassis serial number in the
      Serial Number
       field. The
      Location Information
       below auto-populates based on the registration information of your firewall.
    6. Click
      Agree and Submit
       to accept the legal terms. The system updates to display the registered line cards under
      Assets
      Line Cards/Optics/FRUs
      .

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